<div>As a Renewed Vision <strong>Customer Service and Support Representative (Tier I)</strong>, you will be an outgoing individual with good interpersonal skills to handle sales and support calls/chats, customer and reseller training, and other tasks to meet our growing needs. Support is a critical component of our company and we are committed to providing world-class support to our users. User support representatives respond to emails and online chat requests for technical support. Also, you will schedule phone calls and screen share sessions to assist in solving a customer's problem.&nbsp; This role will be Sunday-Thursday with hours based on your location.&nbsp; If you have a Production or Support background and enjoy helping others by education or solving their problems, we’d like to meet you.</div><div><br><strong>Roles/Responsibilities:</strong></div><ul><li>Answer incoming communication and troubleshoot customer technical problems with our software products and other hardware</li><li>Put customers at ease and help them solve their technical problems quickly</li><li>Use time management skills to prioritize customer calls and quickly address all customer technical problems</li><li>Improve customer references by writing and maintaining documentation</li><li>Assist customers with their deployment, configuration, problem triage, and troubleshooting of our software products</li></ul><div><br><strong>We want people who:&nbsp;</strong></div><ul><li>Like to help people achieve their best</li><li>Have used ProPresenter and/or other Renewed Vision products in live productions</li><li>Know general computer troubleshooting strategies</li><li>Understand video production workflows and industry terms (such as camera signals, switchers, keying, and video compression)</li><li>Are critical thinkers and problem solvers</li><li>Can express themselves well with the written word</li><li>Can type quickly</li><li>Has a drive and ability to make processes more efficient</li></ul><div><br><strong>We really want people who:</strong></div><ul><li>Have experience working in a production environment, with a deep knowledge and understanding of how Renewed Vision Products (ProPresenter, PVP, Pro Video Sync, Scoreboard) are used in production environments.</li><li>Have customer Service related experience in a written format</li><li>Ability to work both independently and within a team with minimal supervision.</li></ul>

Support Representative

<div><strong>POSITION SUMMARY:</strong></div><div>Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?&nbsp; Do you believe in our calling as Christians to welcome the least of these and love our neighbor?</div><div><br></div><div>If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.</div><div><br></div><div>World Relief seeks a regional IT Support Specialist. This position provides support for maximizing World Relief Chicagoland’s Information Technology resources to optimize its daily operations. Support includes computer inventory management, IT software and hardware support to staff and interns. This position also audits system behavior and works with national IT department and third-party IT companies to uphold cybersecurity protocols. Finally, this position serves as subject matter expert and primary point-of-contact for the preparation/setup and ongoing technical support for computers and network system in the region.</div><div><br></div><h3>Role &amp; Responsibilities</h3><ul><li><em>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</em></li><li>Provide computer hardware and software technical support both in person and remotely to staff, interns and volunteers.</li><li>Maintain intern laptops and workstations</li><li>Manage, track, and protect equipment that is designated for use by staff and interns. This includes regular updating of staff and intern laptops</li><li>Maintain, install and test software applications on computer hardware throughout the region.</li><li>Manages help desk tickets to assist staff and interns with computer and network related issues</li><li>Maintain record of IT support</li><li>Manage staff and intern tech orientation</li><li>Set up employee and intern workstations</li><li>Manage regional computer inventory including retiring aged computers</li><li>Provide limited training to audio-visual/multi-media equipment users.</li><li>Work with Office Managers to purchase laptops</li><li>Liaise with third party IT support organizations</li><li>Set up and break down equipment for All-Staff internal and external meetings.</li><li>Assist with short term projects as necessary</li><li>Other duties as assigned by supervisor</li></ul><div><br></div><h3>Knowledge, Skills, &amp; Abilities</h3><ul><li>Working knowledge of relevant operating systems, software and programming such as Microsoft OS and MS 365</li><li>Knowledge of Microsoft Office Suite including Word, Excel, Outlook &amp; Teams</li><li>Excellent problem-solving, troubleshooting and critical thinking skills</li><li>Keen attention to detail</li><li>Good organization, time management and prioritization skills</li><li>Effective communication skills, including speaking, writing and active listening</li><li>Great customer service and interpersonal skills</li><li>Valid driver's license and good driving record preferred</li></ul><div><br></div><h3>Requirements</h3><ul><li>Mature and personal Christian faith</li><li>Committed to the mission, vision, and values of World Relief</li><li>Desire to serve and empower the Church to impact vulnerable communities</li><li>Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document</li><li>Bachelor’s degree in Information Technology, Computer Science or an equivalent combination of education and experience with a history of progressively increasing responsibility and accomplishments.</li><li>Minimum of two years related work experience strongly preferred</li><li>Knowledge of Microsoft Windows 365, all current internet browsers (Chrome, Internet Explorer, Safari and Firefox), including networking concepts and general technical troubleshooting skills</li></ul><div><br>$24 - $27 an hour</div><div><br><strong>World Relief offers a competitive benefits package (25 hours + per week):</strong>&nbsp;</div><div>- Medical, Dental, Vision</div><div>- Offer 16 company Paid Holidays + 4 additional Personal days per year!</div><div>- Paid Sick and Vacation Time</div><div>- Paid Parental Leave (12 weeks for qualified employees)</div><div>- FSAs: Medical &amp; Dependent Care, &amp; Commuter Funding</div><div>- Supplemental Life Insurance (employee, spouse, and children)</div><div>- Critical Illness, Hospital Indemnity, and Accident insurance policies</div><div>- Legal Shield Insurance</div><div>&nbsp;</div><div><strong>World Relief pays 100% for eligible employees:</strong></div><div>- Group Term Life (employee, spouse, and children)</div><div>- Long Term &amp; Short-term Disability</div><div>- Accidental Death and Dismemberment (AD&amp;D)</div><div>- Long Distance Travel Insurance</div><div>- Employee Assistance Program (EAP)</div><div>&nbsp;</div><div><strong>World Relief - Retirement:</strong></div><div>- 401K &amp; Roth</div><div>- WR matches up to 4%, then an additional quarter percent up to 10%</div><div>- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.&nbsp;</div><div>&nbsp;</div><div><strong>World Relief Discounts (Immediately Eligible):</strong></div><div>- Verizon</div><div>- Pet Insurance through Nationwide</div><div>- Home and Auto insurance through Liberty Mutual</div><div>- Working Advantage Discount Program</div><div>- Active &amp; Fit Gym Membership</div><div>&nbsp;</div><div><em>World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.</em></div><div><br></div><div><strong>PHYSICAL DEMANDS:&nbsp;</strong></div><div>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><ul><li>While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations</li><li>The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.</li><li>Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.</li><li>The employee frequently is required to sit, reach with hands and arms, talk and hear.</li></ul><div>&nbsp;</div><div><strong>WORK ENVIRONMENT:&nbsp;</strong></div><ul><li>General office setting. World Relief also offers hybrid and remote schedules for limited positions.</li><li>Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.</li><li>Year-end archiving activities involve repeated lifting and bending.</li><li>Physical, emotional and intellectual demands</li><li>Equipment used: Employee computer (desktop or laptop), printer, and copier.</li><li>All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.</li></ul><div><br></div><div>We are proud to be an EEO/AA employer M/F/D/V.</div><div>&nbsp;</div><div>For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.</div><div>&nbsp;</div><div><strong>Legal Background in the United States</strong></div><div>World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer. &nbsp;</div><div>&nbsp;</div><div>In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.</div><div>&nbsp;&nbsp;</div><div>Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.</div><div><br><strong>ORGANIZATION SUMMARY:</strong></div><div>World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.</div><div>&nbsp;</div><div>In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.</div>

IT Support Specialist

<div><strong>THIS IS AN ONSITE POSITION. MUST LIVE NEAR HOUSTON, TX.<br></strong><br></div><div>Do you want to join a team of mission-minded professionals who make a positive impact in the lives of their clients? Do you enthusiastically strive to go the extra mile? If so, keep reading …&nbsp;</div><div>We are currently searching for a Service Desk Technician who desires to apply their troubleshooting mindset and experience to a dynamic, high functioning team that is focused on serving others. As a Service Desk Technician, you will provide remote and on-site IT support and related services.</div><div>Enable Resource Group is a privately held company that provides technology services primarily to churches and service-related nonprofit organizations. We have grown our business over the past twenty years by providing sound technology solutions and excellent customer service; our mission is to <strong>"Change Lives by Serving Those Who Serve."</strong></div><div><strong>Key Responsibilities:</strong></div><ul><li>Answer phone calls, understand service requests, and provide IT service and support for the current client base</li><li>Troubleshoot tickets in varying tier levels, engaging in escalation when necessary</li><li>Deliver assistance to end users in realms ranging from Microsoft 365, workstations (in both Windows and Mac environments), cloud infrastructures, phone systems, various applications or systems troubleshooting, and more.</li><li>Keep accurate documentation and execute Enable procedures within service</li><li>Collaborate with other teammates</li><li>Learn new technologies quickly and accurately</li></ul><div><strong>Required Skills:&nbsp;</strong></div><ul><li>Proven ability to provide technical world-class service to clients and team members (Service attitude a must!)</li><li>Excellent verbal and written communication skills to technical and non-technical end users</li><li>Well organized and strong time management skills</li><li>Self-driven and able to work with little supervision</li><li>Ability to work and collaborate as part of a team</li><li>Proven ability to follow processes and document issues/resolutions accordingly&nbsp;</li><li>Working knowledge of electronic ticketing systems</li><li>Working knowledge of current Windows OS</li><li>Current experience supporting Microsoft 365 applications</li><li>Proven knowledge with creating and managing users, groups, and objectives within Active Directory</li><li>1-3 years in an IT support role troubleshooting tier I – tier II tickets with a mid to large sized company</li><li>Ability to undergo and pass a background check in accordance with state and federal laws.</li></ul><div><strong>&nbsp;Our wish list:&nbsp;</strong></div><ul><li>Understanding of PowerShell and/or other scripting languages</li><li>Working knowledge of MS Azure&nbsp;</li><li>Basic networking concepts such as DHCP, DNS, TSCP/IP and IP routing</li><li>MacOS experience</li><li>Working experience with ConnectWise</li><li>Professional certifications: A+, Net+, MCSE, MCSA</li></ul><div><strong>&nbsp;What we offer:&nbsp;</strong></div><ul><li>Fantastic company culture</li><li>Great work/life balance (8am-5pm, Monday – Friday); <strong>No</strong> on-call rotation</li><li>Competitive salary (This position is salaried, not hourly!)</li><li>Competitive health benefits (one of our medical plans is free for employees)</li><li>Generous PTO beginning day 1 (as well as all major holidays)</li><li>401k with a match</li><li>Opportunities for advancement and continued growth</li><li>And much more!</li></ul><div>To find out more information about Enable and our mission, visit our website at <a href="https://enableministry.com/">https://enableministry.com/</a></div><div>No calls please.</div>

Service Desk Technician

<div>We make websites for churches! We are looking for someone with both website content management systems experience, and an outgoing and warm personality for phone interface with churches. We use Elementor for Wordpress, so experience with that is a plus. All remote, flexible hours, extremely friendly co-workers. Starting at $22.50/hr, room to grow!</div>

Web Admin Tech Support

<div><strong>Get Involved!</strong></div><div>Samaritan's Purse is seeking a<strong> Jr. Network Engineer</strong> to join our IT team <strong>in Boone, N.C. </strong>&nbsp;You can be helping the ministry in all things Network Engineering related every day!&nbsp; As a <strong>Jr</strong>. <strong>Network Engineer,</strong> you will be developing methods and tools to be used to test and implement new LAN/WAN equipment, and responsible for the installation and support of network hardware and software services.&nbsp; Bring your Networking knowledge to help support a mission critical Network team.&nbsp; Come and use your gifts daily to advance the Gospel!<br><br></div><div><strong>A day in the life of a Jr. Network Engineer:<br></strong><br></div><div>At Samaritans Purse, the Gospel really is the center of all we do!&nbsp; We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.&nbsp;<br><br></div><div>In the role of <strong>Jr. Network Engineer </strong>you will have the opportunity to:</div><ul><li>Help support integrity of network services such as e-mail, Internet, VPN, and\or telephone service under general direction of senior staff.&nbsp;</li><li>Maintain support for back-end services required by ministry applications at all layers (1-7) of OSI models.&nbsp;</li><li>Provide first tier Networking support, ticket resolution, and various assignments for Network Team members.&nbsp;</li><li>Enhance communication between Global IT Service Desk and Global Infrastructure Teams.&nbsp;</li><li>Install and support network hardware and software service under direction of senior staff.&nbsp;</li><li>Configure, install, and troubleshoot desktop and server hardware and related operating system software.&nbsp;</li><li>Develop and maintain effective network and systems documentation.&nbsp;</li><li>Configure network devices for new deployments per direction of senior staff, configure replacement network devices from backup configuration files.</li><li>Available to provide on-call support as needed by management to fulfill the department Service Level Agreement and Internal Operating Procedures</li></ul><div><br></div><div><strong>Qualifications &amp; Experience:</strong></div><ul><li>Bachelor's degree and 1-2 years of related experience and/or training; or equivalent combination of education and experience.&nbsp;</li><li>General knowledge of LAN/WAN solutions.</li><li>General knowledge of network routers and switches including Cisco, Juniper or similar products.</li><li>Twelve credit hours of college-level Biblical studies preferred but not required</li></ul><div><br><strong>Job Location: </strong>&nbsp;Boone, N.C</div><div><strong>Type:&nbsp; </strong>Full-Time</div><div><strong>Language Requirement:&nbsp; </strong>Fluency in English (required)<br><br></div><div><strong>Benefits:</strong></div><ul><li>On-site Medical Clinic (staff and dependents)&nbsp;</li><li>Medical, prescription, dental &amp; vision insurance</li><li>Flexible Spending Account (FSA)</li><li>Long-term and Short-term disability insurance</li><li>Paid Family Medical Leave&nbsp;</li><li>Term Life Insurance</li><li>401(k) retirement savings plan</li><li>10 paid holidays</li><li>12 vacation/personal days</li><li>10 sick days</li></ul><div><br><strong>Samaritan's Purse Mission Statement:</strong></div><div>Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.</div>

Junior Network Engineer

<div><strong>Join Tithe.ly, We're on a Mission</strong></div><div><strong>We're a tech company that puts the Church first,</strong> and we currently service more than 37,000 churches all over the world. Tithe.ly is on a mission to see the local church have the financial stability and resources needed to build the Kingdom of God, and so we work every day to deliver world-class, cost-effective technology tools to make the business of the church just a little bit easier.&nbsp;</div><div><br></div><div><strong>Customer Support Advocate</strong></div><div><strong>We are continuously seeking talented professionals to join our team in Customer Support. </strong>Providing an excellent experience for our customers, your primary responsibility will be delivering answers to customer inquiries and helping troubleshoot various issues for a segment of Tithe.ly’s product suite by knowing the ins and outs of our product and having a solution-oriented mindset.</div><div><br></div><div><strong>While we are not always hiring for this particular role, we are always accepting applications. </strong>Whenever a role does become available, our team will reach out to the resumes that best fit our job description and needs.&nbsp;</div><div><br><strong>Primary Responsibilities of the Role</strong></div><ul><li>Offer customer solutions though email, chat, and phone services</li><li>Train and help customers adapt to new software and updates that get pushed out frequently</li><li>Track issues/bugs that the customers are experiencing and communicate accordingly</li><li>Help brainstorm and create better and more efficient/concrete processes for the team</li><li>Other duties and special projects as assigned</li></ul><div><br><strong>A Successful Candidate Will&nbsp;</strong></div><ul><li><strong>Communicate Effectively</strong> by attentively listening to others and adjusting to fit your audience.</li><li>Be <strong>Action Oriented </strong>and step up to handle tough situations.</li><li>Have<strong> Interpersonal Savvy</strong> therefore, relating openly and comfortably with diverse groups of people.</li><li>Be a<strong> Nimble Learne</strong>r who learns quickly when facing new situations.</li><li>Be <strong>Tech Savvy </strong>by readily learning and adopting new technologies.</li></ul><div><br><strong>Technical Qualifications</strong></div><div><strong><br>Required:&nbsp;</strong></div><ul><li>Be passionate about serving our customers by providing best in class customer interactions through clear, thoughtful and efficient responses&nbsp;</li><li>Comfortable with technology and software services</li><li>Excellent written/verbal communication skills</li><li>Positive and upbeat personality</li><li>Empathetic and patient with customers</li><li>Ability to manage yourself in a fully remote environment</li><li>Detail oriented and organized</li><li>A willingness to learn and adapt quickly to new updates/changes</li><li>Highly competent/comfortable with technology and web-based software’s</li><li>Able to write in explanatory and procedural styles for multiple audiences</li></ul><div><strong><br>Office Requirements:&nbsp;</strong></div><ul><li>We are a fully distributed team (100% remote) with travel required 1-2 times per year</li><li>A stable work environment with designated workspace and access to high-speed internet. We will provide all necessary equipment</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time</li></ul><div><br></div><div><em>We are currently hiring candidates in the following states: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA</em></div><div><br></div><div><em>Hourly Pay Range: $20-$25/hour</em></div>

Customer Support Advocate

<div><strong>About Differential</strong></div><div>Differential is growing! Yep, it turns out clients like us :) Our team of designers, developers, jokesters, and all around good folk needs more firepower. We’re proudly headquartered in Cincinnati, OH, but our team spans across the country. In addition to only choosing the best group of people to work around, we are also very picky about the types of clients we’ll work with. In line with our mission to rapidly unlock value for good people with meaningful ideas, we partner with forward-thinking corporate pioneers and innovators to revolutionize their organizations from the inside out and bring great digital products to life. This translates to a diverse range of products like transforming retail with Adidas, helping Lexmark innovate cross-industry, streamlining the sales process with Big Ass Fans, to multi-platform mobile apps for large audiences with Crossroads Church.</div><div><br></div><div>We hire great, trustworthy people so that we can optimize for a free &amp; flexible culture.</div><div><br></div><div><strong>Job Description</strong></div><div>We are looking for an innovative and driven professional to join our growing team, committed to ensuring customer success. You will be working with customers, guiding them through the onboarding process, addressing their questions, and building strong, trustworthy relationships. You’ll spearhead the adoption of our products, managing both client and internal resources to ensure smooth implementations. Collaborating closely with team members, you’ll ensure long-term success for our clients and act as their main point of contact for strategic expertise. Your ability to create an impactful onboarding experience will be essential to enhancing the overall customer experience.<br><br></div><div>You will focus on our Apollos line of business, a technology and content platform for the Church that equips people to develop healthy spiritual habits and stay better connected to their church community digitally. You will become an expert in guiding technology and strategy that impact churches all over with hundreds of thousands of followers using our products.<br><br></div><div>At Differential, we design, develop, support, and commercialize great digital products. Our process aims to create original digital products and services that innovate and reshape companies and organizations.<br><br></div><div>Above all, we are focused on finding someone that we love to work with. Culture to us isn’t a ping pong table in the breakroom or some words we put up on the wall. It’s embedded in our DNA and starts with our hiring process. Regardless of your prior experience, we want to consider passionate people for this position.<br><br></div><div>Our mission statement, core values, benefits and more can be found at handbook.differential.com.<br><br></div><div><strong>Job requirements</strong></div><div><br><strong>What you can expect to do:</strong></div><ul><li>Lead the customer onboarding process and ensure successful integrations that create user value and are delivered timely</li><li>Help mentor customers to do things more efficiently and successfully with our products</li><li>Ensure new customers have a positive onboarding experience into the Apollos ecosystem</li><li>Exercise your great project management skill while showing empathy for users and critical problem solving skills</li><li>Understand and anticipate customer needs and goals in order to provide recommendations on how to best utilize product capabilities and maximize value for the customer</li><li>Manage stakeholder expectations externally and internally with proactive updates</li><li>Manage a team to ensure the quality of the work is in line with the Apollos standard as well as timely delivery</li></ul><div><strong><br>What we’re after:</strong></div><ul><li>Passion for building authentic human relationships with clients.</li><li>Demonstrated ability to rely on an iterative process to maintain momentum on projects. In other words - our work is never going to be perfect, and we expect you to be able to prioritize what matters most now so we can iterate. Continuous improvement is our superpower.</li><li>Technical knowledge or specific experience with digital products/software is desired, but not required.</li><li>Interest and curiosity for learning about digital products and how they work.</li><li>A seasoned professional with deep knowledge of the Church market and a knack for providing outstanding support.</li><li>Experience with helping people use technology-based digital products or platforms in a Church setting.</li><li>Strong ability to manage multiple projects, priorities and deadlines while carefully curating client relationships.</li><li>A compassionate leader with experience in helping Churches adopt new technology</li><li>Demonstrated ability to communicate effectively and tactfully, making sure the integrity of the project is aligned with client expectations</li></ul><div><strong><br>Differential employees are those who:</strong></div><ul><li>Communicate effectively with teammates</li><li>Are self-motivated</li><li>Learn quickly and relentlessly</li><li>Are curious about technology and the impact it can make on the world</li><li>Enjoy taking ownership and responsibility for their work</li><li>Enjoy collaborating with others on solving meaningful problems</li></ul><div><br></div><div>Candidates must be based in the United States and be available during standard business hours for both client and team meetings. Specific times vary based on client-specific timezone preferences. There is flexibility in working hours, but there is an expectation to be able to regularly attend client and team meetings and the willingness and ability to travel to client locations when necessary.</div><div><br></div><div>Differential is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.<br><br></div><div>​​As part of our commitment to maintaining a legal and compliant workforce, we participate in the E-Verify program.</div>

Customer Success Specialist

<div><strong>About Aplos</strong>:<br>Aplos is the largest nonprofit &amp; church management software on the market. We’ve served over 40,000 organizations since our inception in 2009. Our all-inclusive platform provides a dynamic CRM, fundraising &amp; giving tools, online donations &amp; payment processing, built-in fund accounting system, integrated payroll, email marketing, website builder, and much more.<br><br>Aplos made the Inc. 600 list in 2018, making it one of the fastest growing companies in the U.S. Our innovative team continues to push the envelope with new software features, industry vertical exploration, and marketing strategies every quarter.<br><br>With a leadership team made up of start-up pioneers, Silicon Valley veterans, and serial entrepreneurs; Aplos is charging full steam ahead as a leading brand in the nonprofit SaaS market.<br><br>Enough about us for now. It’s time to talk about you!<br><br><strong>The Role</strong>:<br><strong>Overview</strong>: At Aplos, excellent customer service is a critical element of our success. In this role, you will<br>be a key part of the Aplos team; working directly with our church and nonprofit customers. You will help each organization reach their goals by providing efficient and effective solutions so that they can be successful with using the Aplos platform. Customer Support representatives work directly with customers to provide product information, answer questions, and troubleshoot problems in an efficient manner.<br><br><strong>In this role, you will</strong>:<br>1. <strong>Customer Assistance</strong>: Provide courteous, prompt, and knowledgeable assistance to customers via various communication channels, including phone, email, chat, and social media.<br>2. <strong>Product Expertise</strong>: Develop an in-depth understanding of our software products to effectively troubleshoot issues, answer inquiries, and guide customers through usage and best practices.<br>3. <strong>Issue Resolution</strong>: Diagnose and resolve customer issues in a timely and efficient manner, escalating complex cases to senior support as needed.<br>4. <strong>Documentation</strong>: Maintain accurate records of customer interactions, including issues, resolutions, and&nbsp; follow-up actions, using our support ticketing system.<br>5. <strong>Product Feedback</strong>: Gather customer feedback and insights to provide valuable input to our product development teams, helping to enhance our software offerings.<br>6. <strong>Training and Resources</strong>: Assist in creating and updating customer support documentation, FAQs, and knowledge base articles to empower customers to find answers independently.<br>7. <strong>Quality Assurance</strong>: Participate in quality assurance and testing activities to identify and report software bugs and usability issues.<br>8. <strong>Customer Advocacy</strong>: Advocate for customers' needs and requirements within the organization, ensuring their voices are heard in product improvements and development.<br><br><strong>Qualifications and Skills</strong>:<br>We believe that no one meets 100% of the listed qualifications. We are less concerned about whether you’ve done everything on a laundry list of specific things and more interested in cultivating a pool of candidates who want to join a connected, mission-driven, hard-working team of practitioners driven by creativity, curiosity, and a goal to change the world. If you feel like you meet most of the following, we encourage you to apply.</div><ul><li>High school diploma or equivalent.</li><li>Previous experience in customer support, preferably in a software or technology-related field.</li><li>Strong problem-solving skills with the ability to think critically and adapt to various customer situations.</li><li>Excellent communication skills, both written and verbal.</li><li>Empathy and patience in dealing with customer inquiries and concerns.</li><li>Familiarity with helpdesk and CRM software is a plus.</li><li>A passion for technology and a desire to stay updated on industry trends.</li><li>Willingness to work flexible hours, including evenings and weekends if necessary.</li></ul><div><br><strong>Compensation</strong></div><ul><li>Compensation: $15 - $18/hour, contingent on experience</li></ul><div><br><strong>Benefits</strong></div><ul><li>Medical, dental and vision healthcare coverage</li><li>Generous PTO plan, Paid parental leave, and WFH reimbursements</li><li>Career progression and mentorship programs for career advancement</li><li>Flexible hours</li><li>Employer-paid life insurance</li><li>FSA and HSA enrollment options</li><li>Contribution match to all 401k plans</li><li>Free Employee-Assistance Programs regarding legal advice, financial management, mental health, and more!</li></ul><div><br><strong>Location</strong><br><strong>Primary Office Location</strong>: 487 W. Shaw | Fresno, CA 93704<br><strong>Remote Work Option</strong>: Yes<br><br>Aplos Software takes a Flex First approach to work environments. This means that our team members can choose to work from our Fresno office or remotely from home. We ensure that everyone has the resources and equipment to work where they feel most productive. We trust our teams to make the best decision for their work environment.<br><br>Remote Candidates in the following states are preferred: California, Colorado, Georgia, Idaho, Maryland, Massachusetts, Montana, Minnesota, Nevada, South Carolina, Tennessee, Texas, Virginia, and Washington.<br><br><strong>Aplos’s Commitment to Equal-Employment, Diversity, Inclusion, and Equity<br></strong>Aplos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div>

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