<div><strong>You Will Be Responsible For:</strong></div><div>The Senior Solutions Architect will be instrumental in designing and delivering advanced solutions that bridge the gap between technology and healthcare. This role requires expertise in contact center operations, omni-channel communication strategies, and the application of AI/machine learning in healthcare contexts. The successful candidate will work closely with clients and internal teams to create tailored solutions that drive innovation and efficiency in healthcare delivery.<br><br></div><div><strong>PRINCIPAL DUTIES AND JOB RESPONSIBILITIES</strong> <strong>:</strong></div><ul><li>Collaborate closely with clients to understand their unique challenges and objectives related to contact centers, omni-channel communication, AI/machine learning, and healthcare processes.</li><li>Design comprehensive and scalable solutions that integrate contact center functionalities, omni-channel communication strategies, and AI/machine learning technologies to address healthcare-specific requirements.</li><li>Develop technical proposals and presentations that effectively communicate the proposed solutions and their benefits to clients.</li><li>Lead the implementation of solutions, ensuring alignment with industry best practices, security standards, and healthcare regulations.</li><li>Provide guidance and support to development teams throughout the project lifecycle, ensuring successful delivery within established timelines and budgets.</li><li>Stay updated with emerging technologies, industry trends, and advancements in healthcare, contact center operations, and AI/machine learning.</li><li>Act as a subject matter expert in healthcare technology, offering insights and recommendations to clients and internal stakeholders.</li><li>Collaborate with cross-functional teams, including sales, product development, and project management, to ensure seamless execution of projects.</li><li>Leads the analysis of feasibility, cost ramifications, economies, or other aspects of planned or potential programs.</li><li>Manages technical relationships with key vendors and technology development companies.</li><li>Coordinate and communicate with staff members (Contact Center Leadership &amp; IT Teams) of all levels throughout the business process.</li></ul><div>Qualifications<br><br></div><div><strong>What You Will Need:<br></strong><br></div><div><strong>KNOWLEDGE AND SKILLS REQUIRED:</strong></div><ul><li>Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree preferred).</li><li>Proven experience as a Solutions Architect, with a focus on contact centers, omni-channel communication, AI/machine learning, CRM, and healthcare solutions.</li><li>In-depth understanding of contact center operations, including telephony systems, IVR, workforce management, and customer engagement strategies.</li><li>Familiarity with omni-channel communication platforms and their integration with contact center solutions.</li><li>Expertise in AI/machine learning technologies and their applications in healthcare, such as predictive analytics, natural language processing, and personalized healthcare solutions.</li><li>Knowledge of healthcare regulations and compliance standards, including HIPAA.</li><li>Excellent communication, presentation, and interpersonal skills.</li><li>Strong problem-solving abilities and analytical thinking.</li><li>Ability to work collaboratively in cross-functional teams and lead technical discussions with clients.</li></ul><div><br></div><div><strong><em>KNOWLEDGE AND SKILLS PREFERRED:</em></strong></div><ul><li>Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert).</li><li>Prior experience working in a healthcare IT environment.</li><li>Knowledge of CRM systems and their integration with healthcare solutions.</li><li>Experience with cloud platforms such as AWS, Azure, or Google Cloud.</li><li>Familiarity with DevOps practices and tools.</li><li>Proven track record of successful project delivery in healthcare settings.</li></ul><div><br></div><div><strong>EDUCATION AND EXPERIENCE REQUIRED:</strong></div><ul><li>Bachelor's degree</li><li>Minimum of 7 years’ experience with at least 2 years in an IT leadership role</li></ul><div><br><strong><em>EDUCATION AND EXPERIENCE PREFERRED</em></strong> <em>:</em></div><ul><li>Master’s Degree</li></ul><div><br></div><div><strong><em>LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:<br></em></strong><br></div><div><strong><em>•</em></strong> <strong><em>Project Management Professional (PMP), Certified ScrumMaster (CSM), Certified Scrum Professional (CSP)</em></strong></div><div><strong><em>•</em></strong> <strong><em>Hyperscaler Certifications:</em></strong> <strong><em>Google/AWS/Azure Solutions Architect</em></strong></div><div><strong><em>•</em></strong> <strong><em>Cloud Telephony Certifications: Five9, Microsoft Dynamics</em></strong></div><div><strong><em>•</em></strong> <strong><em>Salesforce Certifications: Technical Architect, Systems Architect</em></strong></div><div><strong><em>•</em></strong> <strong><em>Epic Certifications: Cadence, Prelude, MyChart<br></em></strong><br></div><div>This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.</div><div><br></div><div>We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.</div>

Senior Solutions Architect

<div><strong>About Subsplash</strong></div><div>Based in Seattle, Subsplash is an exciting award-winning team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Founded in 2005, we’ve pioneered the market with the first-ever church mobile app. Since then, we’ve been working together to build The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world. We find excitement in serving our 14,000+ clients, creating impactful products, and delighting the 40 million real people who use our platform every day. Subsplash has won awards for best mobile experience, been voted top 100 Washington's Best Workplaces by the Puget Sound Business Journal, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, we love making a lasting impact and a difference in our world.&nbsp;</div><div><br>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head toGlassdoor and see for yourself!</div><div><br><strong>About the Team</strong></div><div>Subsplash's Agile Management Office (AMO) exists to help Subsplash embrace and adopt Agile principles, values and practices to deliver results rapidly, transparently and consistently through healthy teams that nimbly adapt to change and lessons learned. We are a team of Scrum Masters who provide sustained, proactive, vocal coaching for Agile transformation throughout all departments and levels of leadership, encouraging and practicing agility in our mindset, values, and practices. This includes but is not limited to the adoption of and excellence in delivering value through the Scrum framework.</div><div><br><strong>About the Role</strong></div><div>As the ScrumMaster II, you will contribute to Subsplash’s success by providing software product development teams with a servant-leader who helps them deliver value more quickly and predictably, removes hindrances, and improves our processes.&nbsp; The Scrum Master II is a key member of two or more teams and is responsible for championing, coaching, and assisting the teams and the business with understanding and practicing Agile values and principles. The Scrum Master II will - in any way possible - help their teams to continually deliver customer delight by working productively, sustainably and cooperatively toward desired goals and business outcomes.&nbsp; Moreover, the Scrum Master II will be a facilitator of continuous improvement within their teams and help optimize the Product Team’s processes based on lessons learned. &nbsp;</div><div><br><strong>Top 3 Key Outcomes in Year 1</strong></div><ul><li>Develop a deep understanding of Subsplash processes through hands-on experience with a Scrum team or teams&nbsp;</li><li>Establish great working relationships with stakeholders and subject matter experts in all departments</li><li>Appreciable growth in team(s) understanding and application of Scrum (and adjacent practices)&nbsp;</li></ul><div><br><strong>Your Priorities</strong></div><ul><li>Function as a servant-leader for 2 or more cross functional teams concurrently by:&nbsp;<ul><li>Coaching your teams toward greater performance through growth in understanding and application of our favored frameworks - Scrum and Kanban - to delight customers.&nbsp; This includes assessing the maturity of the team and leading them to higher levels of maturity, at a pace that is sustainable for the team and organization.</li><li>Equipping teams to remove impediments that impact their ability to be successful in delivering on business outcomes in a sustainable way (e.g. dependencies, outside distractions, or other forms of interference)&nbsp;</li><li>Facilitate Scrum events (sprint planning, daily scrums, retrospectives, sprint reviews, stakeholder reviews) and other team events as needed</li><li>Promoting and coaching team self-organization, facilitating getting the work done without coercion, assigning, or dictating the work</li><li>Supporting and coaching your Product Owner(s) with respect to building and maintaining an actionable product backlog, keeping project/release plans current, internal and external communication, transparency, and radiating information</li><li>Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving.</li><li>Measures team performance using appropriate tools and techniques and uses information to support continuous improvement and a commitment to excellence</li></ul></li><li>Champion and teach Agile &amp; Scrum values and practices at all levels of the organization as opportunities arise, particularly with their teams’ immediate stakeholders&nbsp;</li><li>Actively engage in their Community of Practice, including ownership of efforts to improve practices of Scrum Masters and their teams</li><li>Provide project management function where it’s required, notably when dealing with cross-team initiatives that their team is spearheading</li><li>Promote adoption of the appropriate technical tools, techniques and best practices that support the organization’s Agile maturation (e.g. continuous integration, automated testing, paired programming, product and process analytics, etc.) with teams and functional management&nbsp;</li></ul><div><br><strong>Areas of Focus</strong></div><div>This Scrum Master II role will primarily (but not exclusively) focus on coaching and supporting the following teams:</div><ul><li>Site Reliability Engineering team</li><li>Payment Processing product development team</li></ul><div><br><strong>Qualifications</strong></div><ul><li>4+ years of experience as a Scrum Master for technology-oriented projects / teams.&nbsp; This should include working with software product development teams as well as DevOps / Site Reliability Engineering practitioners</li><li>2+ years of general project management experience, where cross-team collaboration (including non-product development teams) was required</li><li>One or more of the following Scrum Master certifications: PSM I/II, CSM/A-CSM, PMI-ACP, SSM</li><li>Knowledge of and experience applying other Agile frameworks in addition to Scrum: XP, Kanban, SAFe, etc.</li><li>Good skills and knowledge of servant leadership, listening &amp; observing, facilitation, situational awareness, conflict resolution, continual improvement, team building, problem solving, empowerment, and increasing transparency.</li><li>Strong written and oral communication skills.</li><li>Advanced understanding of Scrum principles and practices, including the ability to distinguish between what "is Scrum" what is "not Scrum"</li><li>Knowledge and/or experience with Agile-oriented techniques that complement Scrum, including User Stories, Acceptance Criteria, Planning Poker, Test Driven Development, Continuous Integration, Paired Programming, Swarming, Automated Testing</li><li>Experience applying a wide variety of patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: agile metrics, project/release burndowns &amp; forecasts, retrospective formats, methods for handling bugs/production support, team-building exercises, etc)</li></ul><div><br><strong>Compensation</strong></div><ul><li>The overall compensation for this role is between $85,000 - 115,000/yr.</li></ul><div><br><strong>Location</strong></div><div>Subsplash currently has operations in 24 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div>AL, AR, AZ, CO, FL, GA, ID, IA, KS, MO, MI, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.</div><div>Unfortunately, if you do not reside in one of these states, we are unable to consider your application.&nbsp;</div><div><br><strong>Benefits</strong></div><div>Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, 401k Matching, Culture Building Events&nbsp;</div><div><br><em>This position is classified as Full-time/Non-Exempt and therefore is eligible for overtime pay.</em></div><div>Note: Employment with Subsplash is contingent upon satisfactory proof of employee’s right to work in the U.S., as required by law and upon completion of a basic background check and; Employment with Subsplash is considered “at will,” meaning that either the company or the employee may terminate the employment relationship at any time without cause or notice.</div><div><br><em>Subsplash is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability or genetic information.</em></div>

Scrum Master II

<div><strong>Who We Are</strong></div><div>International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.</div><div><br>We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.&nbsp;</div><div><br><strong>The Need</strong></div><div>For 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence by 2030, we are seeking a Technical Delivery Manager, Salesforce to manage the delivery of work aligned to the Salesforce platform, ranging from operational support, key enterprise systems and potential project agile boards.</div><div><br>The Technical Delivery Manager, Salesforce will partner closely with product owners/leads, solution architects and leadership to ensure efficient execution of team deliverables, facilitating the Scrum/Agile ceremonies and cadences and providing oversight and escalation where and when necessary to drive progress. This role will have supervisory responsibility of a team of Analysts and Vendor Support Staff that make up the core delivery and support team for the Salesforce platform.</div><div><br><em>This position is hybrid (onsite Tuesdays &amp; Thursdays) if located in the Washington, DC area or remote for non-local candidates. It reports to the Global Director, Salesforce and is only available for candidates with the right to work in the US.</em></div><div><br><strong>Responsibilities</strong>:</div><div><strong>Leadership and Management</strong></div><ul><li>Coaching and Mentoring of staff to ensure Agile awareness, analyst and support best practices in alignment to department, business customers and organizational strategies.</li><li>Promote IJM practices of spiritual formation.</li><li>Supervisory oversight including annual review processes for reporting team.</li><li>Advocating for the personal and professional growth of the team.</li></ul><div><br><strong>Documentation, Reporting &amp; Data Management</strong></div><ul><li>Requirements review using Agile ceremonies such as backlog grooming and sprint planning.</li><li>Oversee appropriate completion of Design recommendations as assigned in sprint planning.</li><li>Ensure System Configuration aligned to scrum team assigned stories.</li><li>Ensure Deployment activities assigned to scrum team within sprint and planned release cycles.</li><li>Ensure Knowledge Transfer, Support and Maintenance Rollout Plan with product owners, project managers and key stakeholders.</li><li>Report on key support KPIs, identifying opportunities along with Product Owners for system enhancements, as well as root cause resolution of high-recurrence issues.</li><li>Coordinate with Budget Owners to ensure delivery efforts, including vendor staffing arrangements, align to plan.</li></ul><div><br><strong>Training and Development</strong></div><ul><li>Onboarding of new Sprint team members.</li><li>Technical documentation library updated as assigned in sprint cycle.</li></ul><div><br><strong>Strategy &amp; Knowledge Development &amp; Implementation</strong></div><ul><li>Sprint team and leadership briefings.</li><li>Backlog management, partnering closely with Product Owners/Managers.</li><li>Delivery of planned sprint stories.</li><li>Scoping documentation and estimate delivery aligned to analysis or design stories.</li></ul><div><br><strong>Networking &amp; Partnership</strong></div><ul><li>Vendor and platform review and recommendation.</li><li>System health and upgrade plan.</li><li>Inform and manage external development vendors, especially vendor support team responsible for tier 1 and 2 support activities.</li><li>Maintain positive working relationship with Product Owners, GTS Leadership, Project Managers and key business stakeholders.</li></ul><div><br><strong>Communication</strong></div><ul><li>Salesforce deployment and upgrade communications, including intake, development progress and deployment status.</li><li>Critical issue escalation and management.</li><li>Sprint communications to core team members and stakeholders.</li></ul><div><br><strong>General Tasks</strong></div><ul><li>Participate in IJM’s community of spiritual formation.</li></ul><div><br><strong>Qualifications</strong>:&nbsp;</div><div><strong>Education &amp; Experience</strong></div><ul><li>Bachelor’s degree or any equivalent combination of education, experience and certification.</li><li>7-10 years of professional work experience.</li><li>5+ years of work experience in SDLC, preferably using Agile methodology.</li><li>3+ years supervisory experience.</li><li>Experience with Salesforce Platform development, Salesforce Admin or higher certification preferred.</li><li>Scrum Master certification preferred.</li></ul><div><br><strong>Technical Competencies</strong></div><ul><li>Outstanding communication, facilitation, negotiation, and coaching skills leveraged within the Agile/Scrum framework.</li><li>Knowledge of an agile framework or method (i.e. Scrum, Kanban), or understanding of software development life cycle models as well as in-depth knowledge of traditional project management principles and practices.</li><li>Adept at refinement, story splitting, estimation, velocity, retrospection, and other Scrum techniques.</li><li>Planning and problem solving with product owner(s) and delivery teams.</li></ul><div><br><strong>Non-Technical Competencies</strong></div><ul><li>Demonstrated ability to conceptualize, analyze and explain complex and abstract problems.</li><li>Demonstrated ability to manage multiple or competing priorities and work in a fast-paced environment.</li><li>Demonstrated ability to manage cross-cultural relationships.</li><li>Demonstrated ability to lead peers and direct reports in completion of assigned user stories and related activities.</li><li>Demonstrated ability to establish and nurture strong working relationships with key stakeholders.</li></ul><div><br><strong>Critical Qualities:</strong></div><ul><li>Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building;</li><li>Self-starter with strong initiative;&nbsp;</li><li>Disciplined with priorities;</li><li>Strong interpersonal skills and self-awareness;</li><li>Exceptional verbal and written communication;</li><li>Flexible, collaborative and eager to support others;</li><li>Effective team player who fosters collaborative environment; and</li><li>Adept at creative problem solving.</li></ul><div><br><strong>Application Process:&nbsp;</strong></div><div>Upload Resume, Cover Letter &amp; Statement of Faith* in one PDF document.</div><div><br><em>What is a statement of faith?</em><br><em>A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.</em></div><div><br>What does IJM have to offer?</div><ul><li>Comprehensive Medical/Dental/Vision benefits</li><li>Monthly commuter and parking benefits in the DC metro area</li><li>Retirement benefit options</li><li>Paid leave starting at 23 days</li><li>12 holidays (plus early release the day prior)</li><li>Daily, quarterly, and annual community spiritual formation</li><li>Robust staff care resources</li></ul><div><br><em>IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidates value congruence and thorough background, police clearance, and reference check processes.</em></div><div><br><em>At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed.</em></div><div><em>IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.</em></div>

Technical Delivery Manager, Salesforce

<div><strong>About Logos:</strong></div><div>Logos is a purpose-driven tech company dedicated to building technology solutions that equip the Church to grow in the light of the Bible. Our team is committed to increasing biblical literacy and accessibility for every Christian around the world. We do so by delivering value along three fronts: software tools, community collaboration, and rich digital content. Logos’ solutions portfolio connects users to the Word and to their communities. Based in Bellingham, Washington, Logos also has operations in Chandler, Arizona and Puebla, Mexico. This role is remote; preference will be given to candidates in one of our locations.</div><div><br></div><div><strong>About The Role:&nbsp;</strong></div><div>We are seeking an experienced Product Manager to join our Preaching Tools team. You will play a key role in enhancing our customer’s interactions with our products, including the buying experience. As a Product Manager, you will be responsible for gathering and prioritizing product requirements from internal and external stakeholders, defining the product vision, and working closely with engineering, sales, marketing, and support to ensure revenue generation and customer satisfaction.&nbsp;</div><div><br></div><div><strong>Responsibilities:</strong></div><ul><li>Prioritize and maintain the product backlog to ensure the highest priority items are always the next things up.</li><li>Gather qualitative and quantitative product data, including web analytics, statistics, and consumer trends.</li><li>Collaborate with internal and external stakeholders to define product strategy, vision, value proposition, personas, use cases, and features.</li><li>Develop relationships with customers and internal stakeholders to foster trust, understand their needs, and gather product feedback.</li><li>Conduct market research to identify market trends and opportunities.&nbsp;</li><li>Generate new ideas for product features and enhancements.</li><li>Build and cultivate relationships with external partners.</li><li>Deliver training to internal and external stakeholders on new features and enhancements.&nbsp;</li><li>Lead a cross-functional product team of developers, designers, program managers, and testers.</li><li>Manage product releases and create release notes for major and minor releases.&nbsp;</li><li>Define the roadmap and KPIs that will deliver the company objectives.</li><li>Collaborate with the cross-functional team to document epics, capabilities, features, user stories, dependencies, and acceptance criteria.</li><li>Coordinate timelines and milestones with the Go-To-Market team to set expectations, identify dependencies, and ensure on-time delivery of artifacts from each department.</li><li>Participate in daily standup, sprint planning, grooming, and vetting sessions with the cross-functional team of engineers, design, program manager, and QA.&nbsp;</li></ul><div><br><strong>Requirements:</strong></div><ul><li>Skill in setting and casting product vision and defining, communicating, and aligning teams around strategic focus areas.</li><li>Experience developing and deploying iterative digital software products, leading projects or product efforts for multi-disciplinary product teams, and with the product design and development lifecycle.</li><li>Agile/scrum development methodologies.</li><li>Experience collaborating with end-users and/or customers for requirement gathering and product development.</li><li>Experience developing, owning, and driving a product backlog and roadmap.</li><li>Ability to effectively present and communicate ideas to key stakeholders across businesses.</li><li>Outstanding written and verbal communication skills, as well as excellent interpersonal and team skills.</li><li>Scrum Master certification (preferred).</li></ul><div><br><strong>Benefits:</strong></div><ul><li>Flexible PTO</li><li>Competitive Medical, Dental, and Vision insurance</li><li>Short and long-term disability</li><li>Health Savings Account and Flexible Spending Account Options</li><li>401K plan (Includes an employer match up to 4%)</li></ul><div><br>The U.S. base salary for this full-time position ranges from $95-120K per year. Logos salary ranges are determined by role, position level, and location. The range displayed on each remote job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.</div><div><br></div><div>Note: Currently, we are able to hire in every state in the United States except for Kansas, New Mexico, and the District of Columbia.</div><div><br><strong>Salary Description</strong></div><div>$95,000 - $120,000</div>

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