<div><strong>About the Role</strong></div><div>The Technical Support Representative position is a perfect blend of customer care and tech support. You'll be providing technical support and troubleshooting for our two main categories of users:</div><div>1) Our church/non-profit partners.</div><div>2) The end-users that are giving/donating to our partners.</div><div>&nbsp;</div><div><em>Named as one of BuiltIn ‘</em><strong><em>Best Places to Work</em></strong><em>’ in Seattle, Denver and Dallas for 2025; ranked number </em><strong><em>10</em></strong><em> by Seattle Business Magazine in the ‘</em><strong><em>Washington’s 100 Best Companies to Work For’</em></strong><em> list in the large companies category for 2024; named as a 2025 '</em><strong><em>Best Places to Work for Women'</em></strong><em> by Best Companies Group.</em></div><div>&nbsp;</div><div><strong>Benefits and Compensation</strong></div><div>We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:</div><ul><li>100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee</li><li>70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents</li><li>401K match</li><li>Hybrid work model - 3 days in the office / 2 days remote each week; COS only</li><li>Remote; EST states only</li><li>12 paid company holidays</li><li>2 paid Volunteer Time Off days</li><li>15 days PTO, to start, increases with tenure and seniority</li><li>Paid parental and adoption leave</li><li><strong>Compensation Range:</strong><ul><li><strong>EST States: $41,850 - $48,360, depending on location.</strong></li><li><strong>COS: $43,650 - $53,350</strong></li></ul></li></ul><div><br><em>Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.</em></div><div><br><strong><em>The following EST states are approved as remote work locations for this position: FL, GA, IN (EST only), MI, NC, OH, PA, SC, TN (EST only), VA - All other states are not in consideration for this role at this time.</em></strong></div><div>&nbsp;</div><div><strong>What You'll Do</strong></div><ul><li>Being a First Responder on the Support Team that provides technical support and troubleshooting for our two main categories of users: 1) Our church/non-profit partners 2) The end-users that are giving/donating to our partners.</li><li>Operating as the primary responder to support inquiries through the established support channels.&nbsp;</li></ul><div>o Ticketing System</div><div>o Live Chat</div><div>o Phone</div><div>o Email</div><ul><li>Delegating inquiries that are to be handled by other members of the Customer Success Division.</li><li>Keeping to strict customer Target Response Times and checking in with Support Leadership on a regular basis to report overall status.</li><li>Assisting with and supporting the customer through every stage of the customer journey from onboarding of the product to their potential exit from the product.</li><li>Organizing, tagging, and tracking common issues to follow trends for escalation.</li><li>Be a key player in platform improvement by keeping Support Leadership informed often.</li><li>Providing accurate, timely reports and forecasts, as needed, for management.</li><li>Contributing daily to customer knowledge-base repositories and support the use of those repositories across the Customer Success Division.</li><li>Providing timely internal support for the Customer Success Department, as it relates to troubleshooting customer issues outside of other department members’ knowledge or assisting with time sensitive customer requests.</li><li>Assisting with a customer’s account cancellation to confirm details around the cancellation.</li><li>While performing the duties of this role, regularly required to stand or sit, reach, bend, and move about the facility. Facility is a normal office environment with variation of temperature and lighting.</li></ul><div>&nbsp;</div><div><strong>What You'll Bring</strong></div><ul><li>College degree in Communications, or related field is preferred.</li><li>Minimum 1 year of experience in Customer Support or Tech Support role.</li><li>Bi-lingual (English &amp; Spanish) Preferred.</li><li>Experience with CRM software (e.g. Salesforce) is a major plus.</li><li>Expert understanding of customer service processes.</li><li>Self starter with proactive mindset and minimum need for supervision.</li><li>Persistence and determination to deliver results.</li><li>Excellent communication and management abilities.</li><li>Well-organized and strong work ethic.</li><li>Ability to manage multiple, concurrent support relationships.</li><li>Ability to anticipate change and adjust priorities accordingly.</li><li>Understanding of key drivers for local church success.</li><li>Understanding of industry culture, products and services.</li><li>Excellent eye for detail – ability to create accurate and high quality pieces of work.</li><li>Genuine interest in business, especially as it relates to the church and non-profit space.</li><li>A love for problem solving, especially in technical online software issues.</li><li>A passion to serve, help, and assist in whatever capacity possible.</li><li>Experience in direct customer or client-facing roles.</li><li>Interest in implementing feedback and dedicated to the improvement of your skills and work.</li><li>The ability to quickly adapt to new situations and think on your feet.</li><li>A desire to help people and improve the customer experience.</li><li>Must be a TEAM player – this role won’t work well if you don’t work well with others.</li><li>Available to work Sundays.</li></ul><div>&nbsp;</div><div>Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.</div><div>If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com.</div><div><strong>About Pushpay</strong></div><div>Pushpay helps organizations and communities come to gather &amp; stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!</div><div>**Applications will be taken on an ongoing basis</div><div><br></div>

Technical Support Representative

<div>The Spanish Publishing team is committed to building a diverse and inclusive team and highly values diverse backgrounds and insights that fuel our innovation.</div><div>&nbsp;</div><div>The Sr. Digital Marketing Manager is a strategic and hands-on leader responsible for driving innovative and results-oriented digital marketing initiatives for our Spanish publishing division. This role plays a pivotal part in amplifying the reach and sales of our market-leading Bibles and books across key digital platforms in the U.S. and Latin America.</div><div>&nbsp;</div><div>In close collaboration with the title marketing team, sales, and external agencies, this seasoned digital marketer will plan and execute data-driven frontlist and backlist campaigns across Amazon, Meta, YouTube, TikTok, and more. They will also lead the development and execution of imprint-level strategies for email marketing, social media, SEO, and web content—aligning all efforts to optimize e-commerce performance on platforms like Amazon US, Amazon Mexico, Buscalibre and other external and internal sales channels.</div><div>&nbsp;</div><div>Additionally, this role will collaborate with the title marketing team on consumer targeting, consumer messaging, SEO and keyword strategy, seasonal marketing campaigns, and social media content.</div><div>&nbsp;</div><div>This position will also be responsible for the ROI analysis and reporting results for digital campaigns and platforms as well as staying on top of new digital marketing and digital sales trends and opportunities</div><div>&nbsp;</div><div>Our ideal candidate is a seasoned bilingual digital marketing leader familiar with the ever-changing digital marketing landscape and an innovator who inspires trust and confidence in internal and external stakeholders.&nbsp; We’re looking for someone that can both lead and execute and capable of handling multiple projects at different stages in the marketing cycle with confidence and passion.</div><div>&nbsp;</div><div>Reporting to the VP of Marketing, this marketing leader will be a key contributor to the U.S., Mexico, and Latin America sales growth of various imprints including Editorial Vida, Grupo Nelson, HarperEnfoque and Editorial Católica.</div><div>&nbsp;</div><div><strong>Our preference is to fill this position in Nashville, TN but we are also open to qualified candidates that are located outside of the Nashville area. Travel is required based on the need of the business.</strong></div><div><strong><br>Responsibilities<br></strong><br></div><ul><li>Collaborate with title marketers, digital sales teams, and external agencies to strategize and optimize digital advertising campaigns for frontlist and backlist titles across platforms including Amazon, Facebook/Instagram, YouTube, and others.</li><li>Enhance online discoverability and drive sales performance across Amazon US, Amazon Mexico, TikTok, and additional digital sales platforms through targeted optimization efforts.</li><li>Develop and execute comprehensive email marketing strategies, including audience growth, segmentation, and campaign deployment in coordination with title marketers.</li><li>Lead the development and implementation of imprint-level social media strategies focused on audience growth, engagement, and campaign performance, in collaboration with title marketers.</li><li>Maintain imprint websites and support title marketers with additional website needs to ensure content is current, engaging, and aligned with marketing objectives.</li><li>Support title marketers with consumer targeting, messaging, SEO and keyword strategy, and the development of social media content to ensure consistency and effectiveness across channels.</li><li>Monitor digital ad campaign performance and make timely adjustments to maximize impact and ROI.</li><li>Provide regular updates on digital campaign performance and platform growth, including monthly reporting to internal stakeholders.</li><li>Manage digital marketing budgets for assigned projects, ensuring alignment with strategic priorities and maximizing resource efficiency.</li><li>Perform other related duties as assigned, contributing to the broader goals of the marketing and sales team.</li></ul><div><strong><br>Qualifications<br></strong><br></div><div><strong>Work Experience/Knowledge:</strong></div><ul><li>Possess 5-6 years of hands-on experience in digital marketing including digital advertising, email marketing, social media management strategy and execution as well as a fundamental understanding of product marketing and e-commerce</li><li>Have experience in using digital marketing management and analytics tools as well as sales data</li><li>Understand the Spanish-speaking Christian market in the U.S. and Latin America</li></ul><div><br><strong>Education:</strong> Bachelor’s degree in marketing, communications, advertising or related field</div><div><strong>&nbsp;</strong></div><div><strong>Industry Knowledge:</strong></div><div><strong>Required: </strong>Knowledgeable in digital marketing &amp; analytics best practices. Understanding of marketing, brand management, and publicity.</div><div><strong>Preferred:</strong> Familiarity with book and Bible publishing and the faith-based market preferred.</div><div>&nbsp;</div><div><strong>Skills:</strong></div><ul><li>Strong analytical and metrics-based decision-making experience</li><li>Strong communication skills – both external communication to potential readers, as well as internal communication to facilitate the planning &amp; execution of marketing strategies with core constituents including authors &amp; agents.</li><li>Teamwork – this role works with integrated marketing plans and works cross-functionally with various team members throughout the organization.</li><li>Technical proficiency with marketing tools and programs</li><li>Proven ability to develop and maintain strong professional relationships with colleagues and vendors</li><li>Experience managing multiple, competing priorities, duties and/or projects</li><li>Strong organizational, time management skills with attention to detail</li><li>Exceptional written and verbal communication skills</li><li>Self-starter, able to work in a fast-paced environment that requires ongoing flexibility</li><li>Ability to recruit and manage external marketing partners</li><li>Demonstrates the ability to stay focused and effective under pressure while juggling multiple high-impact initiatives.</li><li>Must possess the skill to set priorities and problem solve</li><li>Strong computer skills are necessary, especially Microsoft Office</li><li>Fully bilingual – effective verbal and written communication skills in English and Spanish, required</li></ul><div><br>The salary range for this position is $60,000 – $80,000. We recognize that attracting the best talent is key to our strategy and success as a company.&nbsp; As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.&nbsp; The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. &nbsp;</div><div>&nbsp;</div><div>In addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.</div><div>&nbsp;</div><div>HarperCollins Christian Publishing is an Equal Opportunity Employer.</div>

Senior Digital Marketing Manager (Bilingual)

<div><strong>About this role:</strong></div><div>Logos is looking for a self-organized all-rounder with a growth mindset. As our new marketing specialist, you will be planning and implementing a large part of our marketing efforts, including email newsletters, website, blog, analytics, and growth, but also online ads, social media and videos. A major area of responsibility will be copywriting, email marketing, and some strategic planning. You will also maintain the sales funnel and design landing pages (text, HTML). Some areas are handled jointly or together with colleagues (e.g., content marketing, social media, videos, HTML). Representation at conferences and relationship management with partners is also part of the job profile.</div><div><br><strong>Salary Description</strong></div><div>$65k -90k per year<br><br></div><div>&nbsp;<strong>Responsibilities:</strong></div><ul><li>Strategically plan and implement marketing campaigns.</li><li>Write high-quality German texts, both informational and marketing copy.&nbsp;</li><li>Copy-edit most of our marketing-related content.</li><li>Represent Logos at conferences and present to customers at our booth (occasionally).</li><li>Produce engaging German marketing copy with perfect orthography.&nbsp;</li></ul><div><br><strong>Requirements:</strong></div><ul><li>Familiarity with German Christian Culture and the Christian market in Germany</li><li>Experience with HTML and CSS</li><li>Fluently in English, both orally and in writing</li><li>Experience with online marketing</li><li>German as a native speaker level. &nbsp;</li><li>Experience with WordPress as well as graphic design tools/platforms</li><li>Think and write like a marketer and can put yourself into the role of our customers and their needs.&nbsp;</li><li>Ideally, have done some form of content marketing before.&nbsp;</li><li>Enjoy planning and have a strategic mindset.&nbsp;</li></ul><div><br><strong>Benefits:</strong></div><ul><li>Competitive Medical, Dental, and Vision insurance.</li><li>Short and long-term disability.</li><li>Flexible Paid Time Off.</li><li>Health Savings Account and Flexible Spending Account Options.</li><li>401K plan (Includes an employer match of up to 4%).</li></ul><div>&nbsp;</div><div>The U.S. base salary for this full-time position ranges from $65k - 90k per year. Logos salary ranges are determined by role, position level, and location. The range displayed on each remote job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.</div><div><br></div><div>Note: Currently, we are able to hire in every state in the United States except for the District Of Columbia.</div><div><br><strong>About Logos:</strong></div><div>Logos is a purpose-driven tech company dedicated to building technology solutions that equip the Church to grow in the light of the Bible. Our team is committed to increasing biblical literacy and accessibility for every Christian around the world. We do so by delivering value along three fronts: software tools, community collaboration, and rich digital content. Logos’ solutions portfolio connects users to the Word and to their communities. Based in Bellingham, Washington, Logos also has operations in Chandler, Arizona and Puebla, Mexico. This role is remote; preference will be given to candidates in one of our locations.</div>

German Content Marketer

<div>TGC seeks qualified candidates to serve as Designer for the theological journal Themelios. The Designer creates PDF and web-versions of the journal’s three issues per year, under the direction of the Themelios General Editor. The Designer is an independent contractor who is compensated $1,000 for completed work on each issue.</div><div><br><strong>Description</strong></div><div><strong><em>Themelios </em></strong><strong>Designer</strong></div><div><strong>Requirements</strong></div><ul><li>Technical competence and experience working with Adobe InDesign and Microsoft Word software and with the WordPress web platform.&nbsp;</li><li>Glad agreement with TGC’s <a href="https://www.thegospelcoalition.org/about/foundation-documents/">Confessional Statement and Theological Vision for Ministry</a>.&nbsp;</li><li>Completed bachelor’s degree (B.A. or equivalent) in any field is the minimum standard, though graduate training in theology is beneficial.</li><li>A working knowledge of Hebrew and Greek.</li><li>Strong attention to detail, problem-solving ability, and commitment to meet editorial deadlines.</li></ul>

Themelios Designer - Contract

<div>The expected salary range for this position is $103,800.00 - $129,740.00. Employees in specific high cost of labor locations in the United States (such as San Francisco, CA and Seattle, WA) may qualify for a geographic differential. Compassion International is not responsible for third parties who omit this information when copying and re-posting job openings.</div><div><br><em>This Influencer Partnerships Relationship Manager develops and manages a strategy to generate revenue and/or sponsorships though existing or new influencer partnerships, such as events, author/artist relationships, Internet Marketing, or the Compassion Experience. She or he organizes, and implements Compassion's involvement/partnerships with each channel relationship and works toward specified revenue/sponsorship goals. At this career level, this relationship manager generally conducts major, complex revenue/sponsorship generating strategies for large Influencer Partnership initiatives. He or she may coach and oversee the work of other relationship managers.</em></div><div><br><strong>What will you do?</strong></div><ul><li>Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.</li><li>Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.</li><li>Uphold and engage in Compassion’s core <a href="https://www.compassion.com/employment/christian-employment.htm#cultural_behaviors">Cultural Behaviors</a>.</li><li>Prospects for new and existing influencer relationships and develops a customized strategy for partnership with Compassion. Looks for ways for Compassion to maximize all possible opportunities. Further, develops and implements methods and plans which ensure long term retention and growth by maximizing the engagement of sponsors/donors and activities.</li><li>Coordinates marketing activities based on the potential of assigned and potential partnerships. Coordinates negotiation of contract agreements, sets goals, and works to ensure the effective return on Compassion's investment in all channel relationships.</li><li>Develops and maintains strategic relationships within new and existing channels, building a strong, growing network of relationships to maintain the highest visibility for Compassion to meet revenue goals. Continually explores opportunities for growth within established channels and innovatively seeks out opportunities in emerging channels.</li><li>Maintains ongoing personal communication through telephone, personal visits, and correspondence with relationships for the purpose of training, coaching and motivating channel relationships to securing revenue across all Compassion product lines.</li><li>Casts the vision for involvement in Compassion’s ministry to high-profile individuals/authors/artists and other channel representatives by exposing them to the work in the field through vision trips. Serves as key participant and may lead Compassion tours and project visits, meetings, and special events.</li><li>Regularly responsible for various types of speaking engagements in both small and large group settings advocating for Compassion or Children in need.</li><li>Occasionally coaches and provides expertise to other relationship managers in the Marketing Development discipline.</li></ul><div><br><strong>What do you bring?</strong></div><ul><li>Fluent in Spanish and English</li><li>Bachelor's Degree in a related field.</li><li>Seven years Relevant experience working in this or a related field.</li><li>Certification from a nationally or internationally recognized organization in a related field.<br>&nbsp;</li></ul><div><em>*Equivalent education, training and/or certification may be substituted for experience and education shown above</em></div><div><br><strong>Will you travel?</strong></div><div>Yes, you may be required to travel up to 50% of normal schedule.</div>

Influencer Partnerships Manager I

<div><strong>At a Glance </strong><br><strong>Role: </strong>Senior Human Resources Business Partner<br><strong>Location: </strong>Remote from 40+ states; Hybrid if located near D.C. or Seattle<br><strong>Reports to: </strong>Director of Business Partners and Talent Acquisition Partners<br><strong>Level:</strong> Individual Contributor<br><strong>Required Experience:</strong> Bachelor's degree. Requires a minimum of 8 years of progressive Human Resources experience, or a combination of Human Resources and business operations experience. Must have strong problem-solving skills, the ability to multitask effectively, and experience implementing change management strategies. <br><strong>Work Authorization: </strong>Must be authorized to work in the U.S.A. for any employer<br><strong>Estimated Salary Range:</strong> $100,000 - $125,000<br><strong>Travel:</strong> Up to 10% of time domestically</div><div>&nbsp;</div><div><strong>The Job</strong><br>World Vision is looking for a <strong>Strategic Senior Human Resources Business Partner</strong> to come alongside our Marketing Division and ensure the business is equipped for success. This exciting Human Resources role will support the programmatic work happening in countries around the role in their role as a trusted and essential partner.&nbsp;</div><div><br>S/he will serve as the Human Resources lead and an advisor to the senior leadership within the Marketing Division. The Sr. HRBP will translate Marketing’s business priorities into an effective people agenda that supports the ministry. S/he will represent the interests of assigned client group to HR centers of excellence and consult with assigned clients to ensure programs and approaches meet organization needs. &nbsp;</div><div>&nbsp;</div><div><strong>Your Responsibilities Will Include:&nbsp;</strong></div><div><strong>Faith-Based Leader</strong></div><ul><li>Keep Christ central in individual and corporate life. Actively participate in and contribute to the spiritual disciplines of the organization (Christian conduct, chapel, prayer, worship, devotions, and leadership of devotions); incorporate WV Core Values into decisions within scope of role.</li><li>Carry out our Christian organization’s mission, vision, and strategies.</li><li>Personify the ministry of World Vision by witnessing to Christ and ministering to others through life, deed, word, and sign.</li></ul><div><br><strong>Strategic and Trusted Advisor to Client Group</strong></div><ul><li>Partner with division SVP and their respective leadership team to develop and execute division level talent strategies that foster growth, drive results, and increase organizational effectiveness.</li><li>Use understanding of business priorities, anticipated changes, and translate into and end-to-end application of HR solutions to provide workforce solutions, coaching, and consulting to executive leadership.</li><li>Partner in the development and implementation of a comprehensive strategic workforce planning approach, proactively creating and integrating end-to-end talent strategies within the workforce that accelerate team health and productivity.</li><li>Diagnose issues, using data and insights to develop long-term solutions and influence outcomes.</li><li>Responsible for liaising and partnering with HR centers of excellence to deliver high-quality, effective, long-term solutions and programs.</li></ul><div>&nbsp;</div><div><strong>You Bring These Skills:&nbsp;</strong></div><ul><li>Effectively translates organizational/divisional strategy into strategy for internal client group.</li><li>Identifies and analyzes situations and/or issues, considers options, develops and decides on solutions.</li><li>Build understanding of diverse perspectives, evaluate alternatives to resolve opposing points of view, and develop consensus.</li><li>Self-directed rather than passively complying with instructions or assignments.</li><li>Determines priorities and allocates time and resources effectively.</li><li>Explores alternatives to reach optimal outcomes that gain acceptance of all parties when parties have divergent goals.</li><li>Uses knowledge of client’s business issues, strategy and operations to demonstrate importance of various issues and programs to the business strategy.</li><li>Strives to improve the internal client’s business effectiveness and results.</li><li>Adapts to frequent change, working conditions and requirements.</li><li>Considers new ideas and apply them appropriately.</li><li>Views problems from different perspectives.</li></ul><div>&nbsp;</div><div><strong>Education and Experience:&nbsp;</strong></div><ul><li>Bachelor's degree or equivalent work experience (eight years).</li><li>In addition to education or education equivalent, requires a minimum of 8 years of progressive Human Resources experience, or a combination of Human Resources and business operations experience, with a strong track record of strategic HR consulting in support of business objectives.</li><li>Must have strong problem-solving skills, the ability to multitask effectively, and experience implementing employee and change management strategies.</li><li>SPHR or SHRM-SCP certification preferred.</li></ul><div>&nbsp;</div><div><strong>Additional Skills We Are Interested In:&nbsp;</strong></div><ul><li>Previous International Development experience or experience within a humanitarian organization a plus.</li><li>Previous NGO experience strongly recommended.</li><li>Previous marketing experience or exposure to marketing as a field.&nbsp;</li><li>Additional languages a plus.</li></ul><div>&nbsp;</div><div><strong>Salary Range &amp; Benefits:&nbsp;</strong></div><ul><li><strong>WVUS Pay Grade Level: 227</strong></li><li><strong>The estimated hiring range is $100,000.00 to $125,000.00 annually.</strong></li><li>The earning capabilities for this position is $90,187.62 - $145,905.62.</li><li>This range applies to locations with a market similar to our Washington D.C. and Seattle-area office. A different range may apply based on your work location.</li><li>Job offers are based on relevant qualifications and pay equity.</li><li>Please indicate your salary expectations in the application.</li><li>In addition, we have a robust and comprehensive benefits package to round our total compensation package.</li><li>Merit, auto allowance, and relocation may be available to <em>some </em>employees based on the role.</li></ul><div>&nbsp;</div><div><strong>Where This Job Could Take Your Career: </strong><br>The WVUS People and Culture team is an exciting place to work. In this role, you will be able to thrive in the highest HRBP level and develop skills to grow into HR leadership roles or other roles within the division or company. You’ll be part of World Vision USA as well as part of the larger World Vision International Partnership. Globally, we have over 40,000+ staff working in nearly 100 countries (~1,000 staff with World Vision US).&nbsp;</div><div>&nbsp;</div><div><strong>About World Vision: </strong><br>We're a global Christian humanitarian organization. We partner with children, families, and their communities to empower them as they reach their full potential by tackling the causes of poverty and injustice. For nearly 70 years, World Vision has followed Jesus' example to show unconditional love to the poor and oppressed. We serve every child regardless of faith.<br>&nbsp;</div><div><strong>What Happens Next? </strong><br>Applications are reviewed weekly. We encourage you to submit a PDF resume and a cover letter! Short-listed candidates will be contacted for a phone interview with a Senior Talent Acquisition Partner. If questions arise on our end about your application, we will message you to learn more. Our goal is to fill this vacancy with the right person in the shortest amount of time.&nbsp;<br><br><strong>Job Location: </strong>REMOTE, US</div>

Senior Human Resources Business Partner, Marketing

<div><strong>Your Priorities</strong></div><ul><li>Communicate directly with customers via live chat/Zoom Meetings/phone/Email and tickets.</li><li>Facilitate interactive webinars with customers to engage, educate, and address their needs.</li><li>Craft and deliver excellent written/verbal communication that provides clarity and assistance to various customer software needs.</li><li>Demo the software to customers speaking English &amp; Arabic.</li><li>Teach and advise customers on the use of software products.</li><li>Provide accurate, valid, and complete information by using the right methods/tools.</li><li>Troubleshoot through obstacles with customers by providing clear and/or alternative solutions leading to their end goals.</li><li>Track and report unintended software functioning through a process of replicating behaviors, documenting, and presenting to product/engineering teams for fixes.</li><li>Adapt and learn to be an expert quickly as new software and updates get pushed out frequently.</li><li>Brainstorm, create and help implement better and more efficient and effective processes for the team.</li></ul><div><br><strong>Job Requirements</strong></div><ul><li>Fluency in English is a MUST.</li><li>Preference for candidates fluent in French or Spanish.</li><li>Two to five years of experience in communications, account management, or customer success.</li><li>Prior experience in an English-Speaking customer support role of at least 6 months is preferable.</li><li>Strong handling skills and active listening.</li><li>Positive and empathetic attitude with persuasive speaking skills.</li></ul><div><br><strong>Working Hours</strong></div><ul><li>Daily Schedule: 3:00 PM - 12:00 AM (including 1-hour break).</li><li>Weekly Hours: 40 hours per week.</li><li>Working Days: Monday through Friday.</li><li>Weekends: Saturday and Sunday.</li></ul>

Senior Customer Success Specialist

<div><strong>Who we are</strong></div><div>We're building a prayer and meditation app. One that is authentically Christian and Catholic, while at the same time a resource for anyone looking to grow deeper in a relationship with God. We believe that people are hungry for peace, and that there is no surer way to find it than by learning to sit in silence with Christ: “Come to me, all you that are weary and are carrying heavy burdens, and I will give you rest” (Mt 11:28).&nbsp;</div><div><br></div><div>Our goal is to build something truly great. Something that combines the beauty of the Church’s spirituality with world-class product and content execution.</div><div><br></div><div>We launched the app in December of 2018 and have been blown away with the incredible growth &amp; traction. Hallow has been downloaded over 10 million times with over 200,000 5-star reviews. We're blessed to be backed by some of the best mission-driven investors in the world and are excited to build out the team to help a lot more folks grow closer to God.</div><div><br></div><div>We are a startup. We move quickly and take big swings. We are a small and fast moving team and each person is responsible for making an impact. It is hard work, but also deeply meaningful. We’d be honored &amp; humbled if you’d consider joining us.&nbsp;</div><div><br></div><div><strong>TLDR:</strong> We're looking for an expert Performance Marketer to join our rapidly growing team to build to scale and optimize our current paid search and display channels and help diversify into new channels and markets.</div><div><br></div><h3>What You'll Do:</h3><ul><li><strong>Work directly with the Marketing Team: </strong>As a Performance Marketing Lead, you'll be working directly with our Head of Marketing &amp; our Performance Marketing Manager, who both led all paid channels to this date, been a part of some of the best agencies and fastest growing startups in the world. You'll also work cross-functionally across marketing to ensure alignment in social, LCM, Influencer, Brand, and International growth.</li><li><strong>Scale Paid Search:</strong> Your primary and most important goal is to optimize and continue to scale our current Paid Search (Google Ads &amp; Apple Search Ads). You'll be an expert strategist and executioner with creative, keyword targeting, audiences, and deep knowledge of these platforms. You'll go from managing hundreds of thousands to millions.</li><li><strong>Expand Paid Display Platforms:</strong> You'll lead and manage display platforms like programmatic DSPs and campaigns in Google Ads to optimize our current framework and find new methods and tests to drive better efficiency and more scale. You'll also expand our strategies on new display-like platforms such as OTT, CTV, etc.</li><li><strong>Channel Diversification: </strong>Outside the above, you'll have the opportunity to test new channels, avenues, and strategies to grow Hallow and our user acquisition efforts.&nbsp;</li><li><strong>Analytics:</strong> Along with leading these channels and testing continuously comes the need to be analytically focused. You'll be making decisions daily, all driven by data. Run clean tests to ensure statistical significance of the decisions, and move quickly to increase our results on our user acquisition efforts.</li><li><strong>Be a HUGE part of Hallow's Growth:</strong> Your work will directly impact Hallow's ability to grow to our goal of 1 Million people praying daily around the world.</li></ul><div><br></div><h3>What You'll Love:</h3><ul><li><strong>Mission:</strong> This work is incredibly humbling. Every day we get amazing stories and get the pleasure of working on something that impacts lives. One of my favorite user quotes: "I hate quoting an old, overused cliche, but I've been very lost. And I think for the first time in a while I may be found."</li><li><strong>Ownership:</strong> You'll be a massive part of our growth. There's nothing more exciting than seeing your work touch thousands of lives around the world and truly build a world-class experience with every email, push notification, blog, and more. You'll be doing that every day.</li><li><strong>Growth: </strong>From day 1, you'll be a part of the startup journey. Over the next year, we'll build out the company significantly (from less than 10 to over 80 in the last 2 years), and we'll need your help to create a world-class team.</li><li><strong>Flexibility:</strong> HQ will be in Chicago with part of the team and if possible would love to have everyone there. That being said, we're super flexible with location/hours; we don't care when you work, just that it gets done.</li><li><strong>Comp:</strong> We will pay competitive market rates both in terms of equity, cash, &amp; benefits.&nbsp;</li></ul><div><br></div><h3>What We're Looking For:</h3><ul><li><strong>Passion: </strong>First &amp; foremost, we're looking for someone excited about our mission. It makes it a lot more fun :)</li><li><strong>Paid Search Experience:</strong> We're looking for an expert in Paid Search (Google, Youtube, Apple Search Ads, etc.). You'll need to have experience scaling paid campaigns successfully and managing 6 to 7-figure budgets on these channels. <em>2+ years of experience on Google and management of $1 million+/month preferred. Previous mobile app campaign experience is a massive plus.&nbsp;</em></li><li><strong>Other Paid Marketing Experience:</strong> Managed Programmatic, DSP, OTT/CTV, or even Paid Social (Meta, TikTok, Pinterest, etc) ad campaigns. Overall, we're looking for someone to manage existing channels and set up and execute tests across new paid media to diversify our channels. Having a solid foundation in marketing that can be applied outside of Paid Search and Display will be a crucial part of this role.</li><li><strong>Grit &amp; detail-oriented:</strong> We really care about what we're doing &amp; try to build as fast as possible. Everything we do, say, send, or spend money on should be top-notch quality and set Hallow apart as the best.</li><li><strong>Bonus, nice-to-have:</strong> Not necessary, but other language (Spanish, Portuguese, German, Polish, or Italian) fluency is excellent. We are currently expanding internationally across multiple languages. Experience in running paid media campaigns in languages outside of English or fluency in another language is amazing to have.</li></ul><div><br></div><div><strong>Salary: </strong>$120,000 - $190,000 a year<br><br></div><div>The above range only includes cash compensation. Each full-time employee in the US also receives significant equity compensation, which has the potential to be the biggest economic benefit of joining Hallow, alongside a top-tier benefits package (e.g., unlimited PTO, insurance, remote-flexible work, fully paid parental leave, 401(k) match, and stipends for health &amp; wellness, home-office, and learning).</div><div><br></div><div>The above range for cash compensation will be split between a base salary and target annual bonus. These ranges are just initial estimates. They may vary depending on market or location and may be adjusted depending on the person we end up hiring for this role, their experience, and market dynamics.</div><div>We are honored that you'd consider joining the team and look forward to connecting with you.</div><div><br></div><div>Best,</div><div>Alex at Hallow</div><div>CEO &amp; Co-Founder</div>

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