<div>Are you passionate about Linux, audio, and music? Do you want to join a dynamic and innovative team that creates cutting-edge products for the worship industry? If so, you might be the Linux Audio Developer we are looking for.&nbsp;<br><br></div><div>At MultiTracks.com, we are on a mission to empower worship teams around the world with the best tools and resources for their ministry. We are a growing technology company that values creativity, excellence, and customer satisfaction. &nbsp;</div><div><br><strong>What You’ll Do</strong>:&nbsp;<br><br></div><ul><li>Developing, testing, and maintaining high-performance audio applications and libraries for Embedded Linux platforms&nbsp;</li><li>Researching and implementing new audio technologies and features to enhance our products and services&nbsp;</li><li>Employ robust and sustainable structure for various reusable libraries including:&nbsp;</li><li>Audio processing and routing. &nbsp;</li><li>Sample rate conversion. &nbsp;</li><li>High quality audio communications including Ethernet based communications.&nbsp;</li><li>Networking and network management&nbsp;</li><li>Low level driver designs&nbsp;</li><li>Collaborating with other developers, designers, and product managers to deliver quality products that meet customer needs and expectations&nbsp;</li><li>Troubleshooting and resolving audio-related issues and bugs&nbsp;</li><li>Documenting and sharing your knowledge and best practices with the team&nbsp;</li></ul><div><br></div><div><strong>Requirements:</strong> &nbsp;<br><br></div><ul><li>A minimum of 5 years of embedded systems development experience&nbsp;<br>Strong C / C++ programming skills&nbsp;</li><li>Experience with Real Time Operating Systems, especially with Embedded Linux and FreeRTOS.&nbsp;</li><li>Must be able to read and evaluate schematics and layouts as well as diagnose issues with hardware team using appropriate tools: debuggers, Logic Analyzers, Oscilloscopes, DVM and protocol analyzers.&nbsp;</li><li>Working knowledge of following are assets:&nbsp;</li><li>ALSA&nbsp;</li><li>Audio&nbsp;</li><li>Ethernet&nbsp;</li><li>WiFi / Bluetooth&nbsp;</li><li>Standard communications such as IIC, SPI, UART&nbsp;</li><li>USB host and device stacks&nbsp;</li><li>Must have access to appropriate tools of the trade: SWD debuggers, Logic Analyzers, Oscilloscopes and DVMs.&nbsp;</li></ul><div><br></div><div><strong>Bonus but not required:&nbsp;<br></strong><br></div><ul><li>Familiarity with MultiTracks.com products.&nbsp;</li></ul><div><br><strong>Why MultiTracks.com?</strong><br>We love creating a place where employees have the ability to grow and be a part of the impact of helping not one, but thousands of worship leaders around the globe.&nbsp; There are many benefits that come with working with us such as:&nbsp;</div><ul><li>Time away from work benefits PTO/Holidays/Sick days/Tenure Sabbatical/Parental Leave</li><li>Remote / work from home days for in-office roles.</li><li>Employer-paid options for health insurance plans available on the first day of employment.</li><li>Employer-paid dental and vision available on first day of employment</li><li>Health savings account (with employer contributions) or flexible spending account</li><li>Employer-paid life, disability and AD&amp;D insurance</li><li>Additional Voluntary Life and AD&amp;D, Critical Illness, and Accident Insurance options available</li><li>Employee Assistance Program (EAP) including no-cost counseling sessions, financial consultations and attorney consultations and/or mediation, wellbeing support for emotional, physical, social, professional, and financial health, Caregiver support &amp; Health Advocacy Program</li><li>Optional complimentary enrollment in Dave Ramsey’s Financial Peace University Course</li><li>401(k) retirement plan with a 100% employer match of the first 4% of eligible compensation contributions (eligible after 3 months of hire date)</li><li>Adoption assistance (up to $1,500, if eligible)</li><li>Educational Assistance Program (up to $1,500 per year, if eligible)</li><li>Training &amp; Development</li><li>MarketPlaceTM program with discounts and deals from national retailers (ex: gym memberships, tutoring, discounts on childcare services, pet health insurance, travel needs, etc.)</li><li>Spend a week with the entire MultiTracks.com team during our <a href="https://www.linkedin.com/posts/multitracks-com_tw23-team-musicindustry-activity-7061357068649185280-FYJp?utm_source=share&amp;utm_medium=member_desktop">annual Team Week</a> in Austin, Texas!</li></ul>

Senior Embedded Audio Firmware Engineer

<h3>Details</h3><ul><li><strong>Department:</strong>Security&nbsp;</li><li><strong>Schedule:</strong>Full Time Monday - Friday 8-5pm CT</li><li><strong>Location:</strong>Remote</li><li><strong>Salary:</strong>$121,264.00 - $169,035.00 per year</li><li>Eligible for an annual bonus incentive</li></ul><div><br></div><h3>Benefits</h3><div>Paid time off (PTO)<br>Various health insurance options &amp; wellness plans<br>Retirement benefits including employer match plans<br>Long-term &amp; short-term disability<br>Employee assistance programs (EAP)<br>Parental leave &amp; adoption assistance<br>Tuition reimbursement<br>Ways to give back to your community</div><div><br><em>Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.</em></div><div><br></div><h3>Responsibilities</h3><h3><strong>Overview:</strong></h3><div><br>We are seeking a highly skilled <strong>Cybersecurity Network Architect</strong> to join our growing cybersecurity team. In this role, you will be responsible for designing, implementing, and securing our enterprise cybersecurity controls for network infrastructure while supporting macro and micro segmentation, driving cybersecurity strategy, and aligning with NIST (National Institute of Standards and Technology) cybersecurity framework standards. The ideal candidate will have extensive experience in network security, segmentation, and risk management, and will play a pivotal role in enhancing the security posture of our organization.<br><br></div><h3><strong>Key Responsibilities:</strong></h3><div><br><strong>Network Architecture &amp; Design:<br></strong><br></div><ul><li>Design, implement, and optimize secure network architectures to ensure confidentiality, integrity, and availability across the organization.</li><li>Work closely with cross-functional teams to design scalable and secure network infrastructures.</li><li>Lead the development and implementation of network segmentation strategies to isolate critical assets and minimize attack surfaces.<br><br><br></li></ul><div><strong>Macro &amp; Micro Segmentation:<br></strong><br></div><ul><li>Implement macro segmentation strategies across the network, ensuring proper boundaries and isolations for various systems and applications.</li><li>Architect and deploy micro-segmentation solutions to reduce lateral movement risks within the network, including the use of next-gen firewalls and SDN (Software-Defined Networking) tools.</li><li>Develop security policies and controls for micro-segmented environments to enforce least-privilege access and reduce attack vectors.<br><br><br></li></ul><div><strong>Infrastructure Strategy:<br></strong><br></div><ul><li>Provide strategic direction for secure network architecture and future-proofing infrastructure investments.</li><li>Lead network security assessments and vulnerability management to ensure continuous improvement of network security controls.</li><li>Collaborate with stakeholders to identify areas for improvement and define long-term strategies for network resiliency and security.<br><br><br></li></ul><div><strong>NIST Framework &amp; Compliance:<br></strong><br></div><ul><li>Implement and ensure alignment with the NIST Cybersecurity Framework (CSF) and other relevant industry standards and best practices.</li><li>Provide guidance and training on NIST cybersecurity controls, particularly those related to network security.<br><br><br></li></ul><div><strong>Collaboration &amp; Documentation:<br></strong><br></div><ul><li>Work closely with other cybersecurity teams to ensure end-to-end security from the perimeter to the data center.</li><li>Create and maintain documentation for network security architecture, including policies, procedures, and guidelines.</li><li>Ensure continuous monitoring of network performance and security posture, fine-tuning security measures to adapt to evolving threats.</li></ul><div><br></div><h3><strong>Required Qualifications:</strong></h3><div><br><strong>Experience:<br></strong><br></div><ul><li>Minimum of 5 years of experience in network security, with at least 3 years focused on network architecture and segmentation.</li><li>Strong experience with macro and micro-segmentation strategies, including network design, implementation, and optimization.</li><li>Hands-on experience with firewalls, VPNs, IDS/IPS, and other security technologies.</li><li>Expertise in implementing and managing network security in cloud environments (Azure, GCP, OCI).<br><br><br></li></ul><div><strong>Technical Skills:<br></strong><br></div><ul><li>In-depth knowledge of network security principles and practices, including TCP/IP, firewalls, VLANs, SDN, and VPN technologies.</li><li>Familiarity with NIST CSF, NIST SP 800-53, and other industry cybersecurity standards.</li><li>Proficiency in network security tools, such as next-gen firewalls, intrusion detection systems (IDS), intrusion prevention systems (IPS), and vulnerability management platforms.</li><li>Experience with cloud security architecture, endpoint protection, and data loss prevention (DLP).<br><br></li></ul><div><strong>Soft Skills:<br></strong><br></div><ul><li>Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders.</li><li>Strong problem-solving and critical thinking abilities.</li><li>Ability to work independently as well as in a collaborative, cross-functional team environment.&nbsp;</li></ul><div><br></div><h3>Requirements</h3><div><br>Education:</div><ul><li>High School diploma equivalency with 3 years of cumulative experience OR Associate's<br>degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.</li><li>3 years of leadership or management experience preferred.</li></ul><div><br></div><h3>Additional Preferences</h3><div><br><strong>Certifications (Preferred but not required):<br></strong><br></div><ul><li>Certified Information Systems Security Professional (CISSP)</li><li>Cisco Certified Network Professional (CCNP) or Cisco Certified Internetwork Expert (CCIE)</li><li>Certified Information Security Manager (CISM)</li><li>Certified Cloud Security Professional (CCSP)</li></ul><div><br></div><h3><strong>Preferred Experience:</strong></h3><ul><li>Experience with SDN technologies (e.g., VMware NSX, Cisco ACI) and network automation tools.</li><li>Hands-on experience with security frameworks, including ISO 27001, CIS Controls, and ITIL.</li><li>Familiarity with advanced threat protection techniques, such as micro-segmentation in virtualized environments and zero-trust models.&nbsp;</li></ul><div><br></div><h3>Why Join Our Team</h3><div>When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.</div><div><br></div><h3>Equal Employment Opportunity Employer</h3><div>Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.</div><div>&nbsp;</div><div>For further information, view the&nbsp; <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf">EEO Know Your Rights (English)</a> poster or <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf">EEO Know Your Rights (Spanish)</a> poster.</div><div>&nbsp;</div><div>As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.</div><div>&nbsp;</div><div><a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf">Pay Non-Discrimination Notice</a></div><div>&nbsp;</div><div>Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.</div>

Cybersecurity Network Architect

<div>We are seeking a reliable and proactive Help Desk Support Specialist to support our team of approximately 75 employees, composed of hybrid and fully remote staff. This role is responsible for ensuring smooth IT operations by providing support for the office network with occasional on-site visits and remote assistance for distributed team members. Key responsibilities include maintaining the office network, supporting workstations and conference room technology, resolving day-to-day technical issues, and assisting in the implementation of security protocols and best practices.</div><div><br></div><div><strong>Functions and Responsibilities</strong></div><div><br></div><ul><li>Act as the first point of contact for all IT support requests from both in-office and remote employees.</li><li>Provide technical support to in-office staff, including but not limited to troubleshooting issues with computers, printers, VoIP phones, and conference room A/V systems.</li><li>Deliver remote technical support for offsite employees by resolving software, connectivity, and hardware-related issues.</li><li>Monitor and maintain office networking infrastructure (Wi-Fi, switches, cabling) to ensure reliable connectivity.</li><li>Set up and configure hardware and user accounts for new hires.</li><li>Manage and document support tickets in a timely and organized manner.</li><li>Manage efficient and thorough on-boarding and off-boarding processes.</li><li>Assist with device inventory tracking, procurement, and asset lifecycle management.</li><li>Ensure remote staff have secure, efficient access to necessary systems and tools.</li><li>Collaborate with external vendors for specialized support or equipment servicing.</li><li>Promote IT best practices and provide informal training or guidance to end users.</li><li>Support the implementation of company security strategies, including:<ul><li>Enforcing multi-factor authentication (MFA) and strong password policies.</li><li>Ensuring endpoint protection and security updates are properly deployed.</li><li>Assisting with user access reviews and permission audits.- Educating users on phishing risks and secure computing practices.</li></ul></li></ul><div><br>Other duties may be added to support product and engineering teams as needed, for example, project management or software testing.</div><div><br></div><div><strong>Requirements</strong></div><div>&nbsp;</div><ul><li>At least 2 years of experience in an IT support or help desk role, supporting both local and remote users</li><li>Proficiency with Google Workspace, Microsoft 365, and collaboration tools such as Monday, Zoom, and Slack</li><li>Experience with help desk ticketing systems (e.g., Zendesk, Monday is preferred)</li><li>Knowledge of remote desktop tools (e.g., TeamViewer, AnyDesk, or built-in OS tools) is preferred</li><li>Familiarity with networking concepts, including IP addressing, Wi-Fi setup, and VPNs</li><li>Familiarity with endpoint management tools (e.g., Intune, JAMF, or similar)</li><li>Awareness of cybersecurity practices, especially for remote work environments is preferred</li><li>Strong troubleshooting skills for printers, workstations, and A/V conferencing systems</li><li>Excellent verbal and written communication skills</li><li>Highly organized and able to manage multiple priorities and support requests</li><li>Team-focused attitude with a strong sense of ownership and urgency</li></ul><div><br></div><div><strong>Employment Details</strong></div><ul><li>CT headquarters are located in Wheaton, Illinois</li><li>Work Location: Fully remote with occasional travel</li><li>Type: Full time, 37.5 hour workweek</li><li>Classification: Salaried, Exempt FLSA status</li><li>Benefits: CT offers a comprehensive benefits package - check out our careers page to learn more</li></ul><div><br></div><div><em>Exact compensation may vary based on experience, skills, and location.&nbsp;</em></div><div><strong>Salary Description</strong></div><div>Annual Salary Range: $60,000 - $65,000</div>

IT Help Desk and Network Support Specialist

<div>Ligonier Ministries, a Christian non-profit organization, is seeking a talented Sr. Azure and Systems Administrator. The IT Infrastructure team is part of IT Operations and responsible for Ligonier’s on-prem and cloud networks, servers, systems, and security. <br><br>This role is responsible for researching, implementing, configuring, and maintaining IT infrastructure and systems. The position works closely with the Manager of IT Infrastructure to implement security initiatives and regulatory compliance efforts. Sr. Systems Administrators also provide end-user tech support as needed and informal mentorship to other team members. <br><br><strong>What you bring on day one:&nbsp;</strong></div><ul><li>Agreement with Ligonier’s General Statement of Faith.&nbsp;</li><li>Love and submission to Jesus Christ as Lord and Savior.&nbsp;</li><li>A vibrant Christian faith and commitment to the Church.&nbsp;</li><li>3+ years of solid experience as an Azure administrator (AWS is a plus).&nbsp;</li><li>5+ years of experience as a Systems Administrator managing Microsoft 365.&nbsp;</li><li>Enthusiastic and avid user of generative AI for productivity and efficiency.&nbsp;</li><li>Experience implementing new technologies, applications, automation, and AI solutions.&nbsp;</li><li>Expertise leading complex tech projects independently and with cross-functional teams.&nbsp;</li><li>Cutting-edge industry knowledge and familiarity with a wide range of technologies.&nbsp;</li><li>Experience with information security and compliance standards, such as PCI DSS.&nbsp;</li><li>Associate- and expert-level certifications (especially Azure/Microsoft) are a plus.</li></ul><div><br><strong>Responsibilities include:&nbsp;</strong></div><ul><li>Managing Entra ID, Azure servers and services, and the Microsoft 365 ecosystem.&nbsp;</li><li>Planning, coordinating, and implementing security controls and measures to protect Ligonier’s identities, apps, data, and devices.&nbsp;</li><li>Administering Ligonier’s email security gateway to protect users from phishing attacks and other email-based vulnerabilities.&nbsp;</li><li>Managing and supporting user-facing IT systems and equipment, including but not limited to forensic cameras, copiers, access control, VoIP, and video conferencing setups.&nbsp;</li><li>Ensuring business continuity by monitoring the confidentiality, integrity, and availability of systems and verifying the successful completion of backups.&nbsp;</li><li>Actively contributing to the documentation of SOPs and organization-wide policies.&nbsp;</li><li>Working with other Technology &amp; Innovation teams to support org-wide initiatives and maintain complex data and web application infrastructure.&nbsp;</li><li>Overseeing and maintaining the organization’s DNS systems and external DNS services.&nbsp;</li><li>Administer networks, including switches, routers, APs, SD-WANs, VPNs, ZTNA, and firewalls.&nbsp;</li><li>Making strategic recommendations about the organization’s tech stack to improve reach, revenue, productivity, stability, and security.</li></ul><div><br><strong>General qualifications:&nbsp;</strong></div><ul><li>Communicates clearly and concisely, verbally and in writing&nbsp;</li><li>Proficient in creating technical documentation and knowledge-based articles&nbsp;</li><li>Serves others with outstanding customer service skills&nbsp;</li><li>Driven and able to maintain focus in stressful situations&nbsp;</li><li>Entrepreneurial disposition, always seeking ways to increase efficiency&nbsp;</li><li>Meticulous, adaptable, and resourceful&nbsp;</li><li>Exercises leadership without formal authority&nbsp;</li><li>Provides technical mentorship to team members&nbsp;</li><li>Strong analytical skills; superb at dealing with ambiguity&nbsp;</li><li>Takes initiative and makes responsible decisions&nbsp;</li><li>Strong troubleshooting and problem-solving skills&nbsp;</li><li>Passionate about helping teammates and end users&nbsp;</li></ul><div><br>This position is for a non-profit Christian organization located in Sanford, FL. At this time, we are only able to hire individuals who are authorized to work in the United States.&nbsp;<br><br>The pay range for this position is $85,000 - $100,000 annually. Pay ranges represent the lowest to highest salary we reasonably believe we would pay for this role at the time of posting. We may ultimately offer more or less than the posted range, and the ranges may be modified in the future. An employee's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, geographic location, and organizational needs.&nbsp;</div>

Sr. Azure and Systems Administrator 

<div><strong>Summary</strong></div><div>To serve the members of Samaritan Ministries International (SMI) by supporting software delivery through designing, implementing, and optimization of development tooling, deployment systems, application environments, and system health.<br><br></div><div><strong>Competencies</strong></div><ul><li>Application Development and Maintenance</li><li>Infrastructure</li><li>Architecture</li><li>System Design</li><li>Cyber Security</li><li>Quality Management and Assurance</li><li>Systems Integration</li><li>Testing</li><li>Acting with Integrity, Empathy, and Compassion</li><li>Neighbor Focus</li><li>Collaborating with Others</li><li>Pursuing Excellence</li></ul><div><br></div><div><strong>Key Responsibilities</strong></div><ul><li>Manage team of developers and system engineers with purpose of building, maintaining, and facilitating use of Software Development’s infrastructure and resources both on premise and in the cloud (AWS Experience Preferred)</li><li>As part of Software Development leadership, maintains department standards for hiring, code, development practices, and professionalism</li><li>Works with IT Ops to maintain health of systems within the development, test, staging, and production realms</li><li>Responsible for providing third level support for outages and emergencies and facilitates communication with other technical departments and the ministry for outage resolution</li><li>Researches best tools and best practices and implements for Equips Software Development team, standardizing toolsets, and developer environments across the organization</li><li>Facilitates best practices for development, testing, staging and production environments that enable automated software delivery where appropriate</li><li>Facilitates creation and support of testing environments and testing capabilities throughout the testing pyramid</li><li>Creates process automation in support of the software delivery objectives</li><li>Encourages efficient collaboration between Software Development and other technical SMI teams</li><li>Continually improves knowledge, understanding, and skills through research, study, and training</li><li>Implement and support best practices for development and delivery of sofware in the organization</li></ul><div>&nbsp;</div><div><strong>Qualifications and Experience</strong></div><ul><li>Four-year degree from an accredited university or the equivalent combination of education and experience. (Bachelor's degree)</li><li>5+ years of experience as a software developer or DevOps engineer</li><li>2+ years of experience managing technical staff</li><li>Staff are required to possess applicable knowledge to bring value to SMI in this role, know and utilize resources well, ask questions to ensure full understanding, gain and retain knowledge to keep up with changes, and accept and engage with training to grow knowledge for current and future responsibilities.</li><li>Must be able to present complex information in an understandable manner.</li><li>Must have high degree of knowledge in skill in the following technical areas: Continuous Integration (CI),Continuous Delivery Practices,Software Development Life Cycle (SDLC),Open Web Application Security Project (OWASP), Databases, Networking, Server Infrastructure, Identity and Access Management (IdAM), Agile Methodology, AWS Cloud, VM Hosting in cloud and on premise , Client/Server, C Sharp, Python, Microsoft Windows Server,</li></ul><div>&nbsp;</div><div><strong>Additional Information</strong></div><ul><li>May need to lift and move items up to 35 lbs on occasion</li><li>Staff may be required to travel and have a valid driver's license</li><li>Staff will observe safety principles while performing the duties of the position</li><li>Tasks are normally conducted in a regular office environment, requiring use of computer and mouse and other standard office equipment. Staff usually remain in a stationary position, often standing or sitting for prolonged periods.</li><li>Disclaimer: This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel in the classification. Work hours may be irregular including performing duties on evenings or weekends.</li><li>This position requires an active commitment to the mission and values of SMI. In the course of performing job duties, the employee will act in a manner that is Christ-honoring as well as Christ-like, demonstrating a personal Christian faith and witness in all interpersonal interactions.</li></ul><div><br><strong>Full-time benefits include: Health benefits, Retirement, Paid Time Off</strong></div><div><strong>Pay Range: $99,000-$126,700 *Starting pay is based off of qualifications and experience</strong></div><div><br></div><div><strong>About Company</strong></div><div>Samaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic, compassionate, and personal service in the name of Christ to enable and inspire members to provide for one another’s medical needs through prayer, encouragement, and financial support.<br><br></div><div>From demonstrating Christ-centered compassion to modeling best practices in health care sharing, Samaritan Ministries is committed to keeping Jesus at the center of everything we do. The way we interact with our colleagues and engage with our members is a testament that we are ultimately serving Christ and His Kingdom.</div>

DevOps Manager

<div><strong>The range for this role is $89,000 - $122,000&nbsp;</strong></div><div><br><strong>Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education. This role includes opportunity to receive an annual bonus target of 10% of annual eligible earnings. Actual bonus amounts are determined by length of time in role, individual performance, and organizational performance.&nbsp;</strong></div><div><br><strong>Our headquarters are located in Central Florida, Melbourne to be specific. While we prefer hiring someone who can work onsite, we are also open to hiring a fully remote candidate who meets all the minimum requirements. We are set up to employ remotely in the following states: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, OK, SC, SD, TN, TX, VA, WI, WV.&nbsp;</strong></div><div><br><strong>The Mission</strong></div><div>At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of <a href="https://www.medishare.com/">Medi-Share®</a>, a healthcare sharing ministry for Christians, we cultivate that belief.</div><div><br><strong>The Team</strong></div><div>Everyone at Christian Care Ministry is in agreement with our <a href="https://mychristiancare.org/our-ministry/who-we-are/Statement-of-Faith/">Statement of Faith, </a>which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.</div><div><br><strong>The Job</strong></div><div>The <em>Site Reliability Engineer</em> will define, implement, and drive operational best practices using Site Reliability Engineering technologies and processes while partnering with the SRE Manager and Director of Production Support to support our existing Application and Operations Infrastructure, the Software Delivery Lifecycle (SDLC), as well as organizational processes and procedures. This role is plays a critical part in maintaining our current applications and architecture as well as our next generation of innovative applications and solutions. It works in concert with the rest of the SRE team as a "first line of defense" team for operations of our internal and external production software and systems.<br><br><strong>Essential Job Duties &amp; Responsibilities</strong></div><ul><li>Implement site reliability principles for increased visibility and efficiency to Christian Care Ministry's(CCM) IT performance processes&nbsp;</li><li>Analyze, design, and evaluate automation scripts and systems&nbsp;</li><li>Provide operations and systems administration of on-premise and cloud-hosted platforms supporting all CCM IT engineering software systems and services&nbsp;</li><li>Monitor and implement solutions - both server and web applications - to identify potential gaps; assess system performance and recommend improvements&nbsp;</li><li>Resolve issues escalated by technicians, engineers, and vendors&nbsp;</li><li>Provide support and guidance to stakeholders via tickets, email, and face-to-face communications</li><li>Ensure data is handled, transferred, or processed according to legal and company guidelines</li><li>Maintain responsibility for the satisfaction of our internal customers, members, and vendors alike, by ensuring adherence to defined service-level agreements for CCM IT software systems and services&nbsp;</li><li>Develop strong production engineering processes, taking responsibility for software availability, latency, performance, efficiency, and security best-practices. This includes change/configuration management, monitoring, emergency response, disaster recovery, capacity planning, and tooling/automation of our infrastructure and deployment workflow</li><li>Work with leadership to develop and implement effective, consistent IT Production Operations policies, practices, and tools&nbsp;</li><li>Focus software development on optimizing existing systems, building stronger infrastructure and eliminating work-through automation – all while relentlessly keeping customers informed, meeting deadlines, and managing expectations</li><li>Continually keep job knowledge up‐to‐date by studying new development/SRE tools, techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal and professional networks; participating in professional organizations&nbsp;</li><li>Act as a change agent for the long-term strategic technical good of Christian Care Ministry and manage dependencies while noticing overlaps or inconsistencies amongst processes</li><li>Communicate “front line” knowledge back into core engineering in order to build better and more delightful products</li><li>Participate in an on-call rotation&nbsp;</li><li>Forge strategic alliances between engineering and the leadership of other impacted departments&nbsp;</li><li>Effectively and consistently interact with peers to optimize current projects and processes</li><li>Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs</li><li>Perform all other duties as assigned</li></ul><div><br><strong>Essential Skills &amp; Abilities</strong></div><ul><li>Ability to work in a fast-paced, multi-project environment; meeting commitments and deadlines</li><li>Strong negotiation and conflict resolution skills</li><li>Ability to set objectives and organize work to achieve goals – can determine priorities and manage time appropriately</li><li>Ability to interpret and scope customer requirements</li><li>Effective problem solving and analytical skills in both team and independent environments</li><li>Ability to establish processes, track, and measure results</li><li>Leadership skill and desire to help other departments and co-workers achieve their goals/tasks as it relates to the mission of CCM – must be able to effectively negotiate with teams to work through constraints and alternatives</li><li>Organized, and detail-oriented with a concise, impactful writing and communication style</li><li>Relentlessly high standards and self-discipline, with the ability to inspire passion in others</li></ul><div><br><strong>Core Competencies/Demonstrable Behaviors</strong></div><ul><li>Collaborates – builds partnerships and works collaboratively with others to meet objectives. This role requires a high level of internal customer interaction to meet objectives</li><li>Manages Conflict – handles conflict situations effectively.</li><li>Situational Adaptability – adapting approach and demeanor in real time to match the shifting demands of different situations.</li><li>Tech Savvy – anticipate and adopt innovations in technology applications for business</li><li>Strong analytical skills – ability to diagnose complex problems and issues with data not easily understood</li><li>Planning and Organizing – ability to work effectively without supervision</li></ul><div><br><strong>Education and/or Experience</strong></div><ul><li>Bachelor’s degree or higher in a relevant field <em>required</em>, with computer science, information systems, or engineering <em>preferred</em></li><li>Five or more years of experience solving customer problems with technical solutions <em>required</em></li><li>Experience with Agile and Scrum processes and/or complex IT projects is <em>a plus</em></li><li>Knowledge of data protection operations and legislation (e.g. GDPR, HIPAA)</li><li>Experience in a healthcare-related field <em>a plus</em></li><li>Experience in several areas of our current software technology stacks<ul><li><strong>Ideal:</strong> Typescript, Node.js, Mulesoft, Gitlab, Heroku, Linux, Docker</li><li>Preferred: JavaScript,&nbsp; React/Redux, React‐Native,&nbsp; .NET, SQL/Postgres, REST APIs,&nbsp; Okta IDM) and/or the solutions that support our software technology stacks (Git, Gitlab with CI/CD Pipelines, Copado CI/CD, Atlassian Stack (Jira, Confluence, OpsGenie, Statuspage), Twilio,&nbsp; AWS, Rackspace, Salesforce, Windows Server VMs, Networking, Containers, Email, DNS)</li></ul></li></ul><div><br><strong>Supervisory Responsibilities</strong></div><ul><li>This job has no supervisory responsibilities</li></ul><div><br><strong>Incentives &amp; Benefits</strong></div><div>We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.</div><div>For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:</div><ul><li>100% paid Medical for employees/99% for family</li><li>Generous employer Health Savings Account (HSA) contributions</li><li>Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance</li><li>6 weeks of paid parental leave (for both mom and dad)</li><li>Dental - two plans to choose from</li><li>Vision</li><li>Short-term Disability</li><li>Accident, Critical Illness, Hospital Indemnity</li><li>401(k) – up to 4% match on ROTH or Traditional contributions</li><li>Generous paid-time off and 11 paid holidays</li><li>Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo</li><li>Employee Assistance Program including no cost, in-person mental health visits and employee discounts</li><li>Monetary Anniversary Awards Program</li><li>Monetary Birthday Awards</li></ul>

Site Reliability Engineer

<div><strong>Your role, in a nutshell</strong></div><div>As a Dev Ops Engineer at Glass Canvas, your primary responsibility is to ensure the highest standards of quality and reliability for our Tilma platform. You will play a critical role in identifying and resolving issues, ensuring the seamless operation of our digital tools. Your expertise in developer tooling and system maintenance will directly contribute to the effectiveness of our mission-driven technology solutions.<br><br></div><div><strong>The Product</strong></div><div>Founded in 2011, our mission is to empower the Church to form resilient disciples in our modern age. At the heart of Tilma, we are about unlocking the ministry potential of our customers.<br><br></div><div>We equip them with a suite of tools, content and strategies to help ministry leaders and pastors reinvigorate the faithful and foster deep, transformative community engagement. We believe in the power of unity and resilience, shaping the Church of today and tomorrow.<br><br></div><div><strong>Ministry Tools</strong></div><div>Our technology helps you network your subsidiaries together, and amplify your ministry effort. Designed specifically for the Church from the ground up with a ministry focus so that you can better know and serve your people.<br><br></div><div><strong>Ministry Network</strong></div><div>Designed to support busy diocesan directors reach specific mission-focused objectives. We curate the best content, create thematic series, craft email templates, and package everything in easy to use formats to save you time and make it feel like you’ve got an agency working behind you.<br><br></div><div><strong>Ministry Success</strong></div><div>Our team is dedicated to ensuring that every facet of the Tilma platform is leveraged to achieve your unique goals and priorities. We foster a collaborative community, to enrich the Tilma experience and empower diocesan success.</div><div><strong><br>Responsibilities<br></strong><br></div><div><strong>Developer Experience and Development Optimization</strong></div><ul><li>Collaborate with development teams to identify bottlenecks in the development process and implement solutions to eliminate them, ensuring a smooth and efficient workflow.</li><li>Optimize and automate the build and testing process using Continuous Integration pipelines. Streamline workflows with custom tools and scripts, ensuring a smooth development cycle. Incorporate automated testing strategies and tools to enhance efficiency and code quality.</li><li>Lead the process of cutting and shipping builds, managing release schedules, and ensuring that all stakeholders are aligned on versioning, feature inclusion, and release timing. Oversee the deployment of stable builds to production environments, working with QA teams to ensure rigorous pre-release testing and stakeholder approval to guarantee quality and reliability.</li><li>Create and maintain standardized development environments using technologies such as Docker to ensure consistency across local development, testing, and production environments.</li><li>Create and maintain comprehensive documentation on development environments, tooling, and best practices to ensure that knowledge is easily accessible and shared among team members.</li></ul><div><br>‍<strong>Performance &amp; Security</strong></div><ul><li>Continuously assess application and infrastructure performance, collaborating with developers to implement optimizations. Ensure environments are scalable and secure, optimize application code and database queries for better performance and scalability.</li><li>Embed security practices into the development and deployment processes, conducting regular security assessments and implementing necessary security measures to protect against vulnerabilities.</li></ul><div><br><strong>Automated Testing</strong></div><ul><li>Design and implement automated testing strategies to improve efficiency and coverage.</li><li>Continuously evaluate and integrate the latest automated testing tools and frameworks.</li><li>Work closely with the development team to integrate automated testing into the development lifecycle.</li></ul><div><br><strong>Infrastructure Management and Automation</strong></div><ul><li>Administer cloud-based infrastructure services and ensure a scalable, secure, and cost-efficient cloud environment. Experience with providers such as Cloudflare, AWS, or Google Cloud Platform is essential.</li><li>Oversee infrastructure service usage and manage billing to optimize costs without compromising performance.</li></ul><div><br><strong>Issue Resolution</strong></div><ul><li>Conduct thorough investigations into reported issues, debugging to pinpoint root causes.</li><li>Collaborate with relevant teams to gather comprehensive information and insights for more effective issue resolution.</li><li>Implement systematic approaches for tracking and documenting investigations to enhance team knowledge and future problem-solving efforts.</li></ul><div><strong><br>Required Qualifications</strong></div><ul><li>Alignment with the values and mission of Glass Canvas, with a desire to support ministries in their digital presence and communications efforts.</li><li>Strong communication skills, both written and verbal, to effectively collaborate with various teams both synchronously and asynchronously</li><li>5+ years of experience as a Dev Ops Engineer in a linux environment</li><li>Proven autonomy in taking ownership of new projects and driving them forward, displaying a capacity for self-direction and initiative.</li><li>Strong analytical skills and the ability to solve complex problems with innovative and scalable solutions.</li><li>Solid understanding of REST APIs and experience with GraphQL is a plus.</li><li>Advanced knowledge of version control systems, specifically Git, and workflow management tools such as JIRA or Asana.</li><li>Demonstrated experience with containerization and orchestration technologies, such as Docker and Kubernetes, to manage microservices architectures.</li><li>Familiarity with network infrastructure, DNS management, and load balancing strategies to ensure high availability and reliability of services.</li><li>Experience with log aggregation tools and application performance monitoring (APM) solutions to gain insights into system health and performance.</li></ul>

Dev Ops Engineer

<div>Since 1978, ACS Technologies (“ACST”) has served the faith-based community, building software to help ministries lead with less stress and more accuracy. ACST enables churches to handle every vital area of their ministry from finances to relationships. We're now the leader in the industry but we've got more work to do, and we need the right talent on board to help with our mission of serving churches with tomorrow's technology.</div><div><br>The Systems Engineer (SEM) provides assistance in implementation, testing, debugging, documenting, and the management of Managed Services customer facing systems and devices. The SEM also integrates data across these systems to meet the dynamic needs of the business. The SEM is accountable for maintaining approved standards and quality within his/her team and contributing to these across all teams. The SEM is responsible for resolving standard and high level issues while increasing his or her technical know-how and expertise.</div><div><br></div><div><strong>What You’ll Do:</strong></div><ul><li>Independently resolves standard level customer issues, assists on projects, provides technical expertise, and contributes to the IT community.</li><li>Maintains and improves quality of customer facing systems.</li><li>Monitors and implements preventative actions to keep unplanned downtime at a minimum.</li><li>Researches and&nbsp; implements updates and upgrades as appropriate.</li><li>Documents systems administered in a timely, accurate manner and maintains appropriate visibility in managed systems.</li><li>Assists in implementing new and better tools and methodologies.</li></ul><div><br></div><div><strong>What We’re Looking For:</strong></div><ul><li>BS in Computer Science or related, with 3-5 years of systems administration or engineering experience, or an equivalent mix of education and experience.&nbsp;</li><li>Has experience in at least one of the three areas below, with proven working knowledge in the remaining:<ul><li>Server and or systems administration</li><li>Network administration</li><li>3rd party cloud computing design and implementation</li></ul></li><li>Experience with ConnectWise is preferred, specifically ConnectWise Manage (PSA) and ConnectWise Automate.&nbsp;</li><li>Proven technical skills and the ability to communicate technical ideas to diverse individuals.&nbsp;</li><li>Ability to troubleshoot and resolve technical issues in Windows and Apple operating systems. Most experience with Apple would be a plus.&nbsp;</li></ul><div><br></div><div><strong>Why You Want to Work Here:</strong></div><ul><li>Outstanding benefits package, including 6% 401(k) match</li><li>Free Wellness Clinic staffed by a Nurse Practitioner</li><li>A caring, friendly work environment&nbsp;</li><li>The opportunity to positively impact ministries</li></ul><div><br></div><div>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Systems Engineer

<div><strong>About Subsplash</strong></div><div>Subsplash is an exciting, award-winning team of 275+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Founded in 2005, we’ve remained family owned and operated while pioneering the market with the first ever church mobile app. Since then, we’ve been working together to build The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world. We find excitement in serving our 17,000+ clients, creating impactful products, and delighting the 40 million real people who use our platform every day. Subsplash has won awards for best mobile experience, been voted top 100 Washington's Best Workplaces by the Puget Sound Business Journal, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, we love making a lasting impact and a difference in our world.</div><div><br>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to<a href="https://www.glassdoor.com/Overview/Working-at-Subsplash-EI_IE949698.11,20.htm"> Glassdoor</a> and see for yourself!</div><div><br><strong>About the Team&nbsp;</strong></div><div>The Subsplash Product Team is responsible for all products that the company develops including the App Platform and Merchant Services. We are a team of designers, developers, and coordinators, creating polished experiences for our clients and end users. The Product Team is responsible for the entire user experience including: End-User Mobile Apps, the Subsplash Dashboard (our Content Management System), Subsplash Giving (Our Donation and Merchant Services Platform), the Web App, backend data feeds, analytics, and more. The Product Team supports our Clients by helping them maximize their revenue to fuel their mission and expand their reach.</div><div><br><strong>About the Role</strong></div><div>As a Software Development Engineer II, you will report to the Software Development Manager and join the Giving and Payments Team.&nbsp; You will work closely with Designers, Project Managers and other Engineers to build systems that people want to use. You recognize the importance of stability and uptime for web services and financial software systems. You enjoy reviewing other team members’ work and receiving constructive feedback on your own. You treat security concerns as first class citizens and will look for opportunities to help coach others to understand industry best practices. After approximately 6 months in the role, you will be expected to participate in our on-call rotation helping ensure our service uptime requirements are met. Specific on-call expectations for Software Development Engineers can be minimal depending on a number of factors.</div><div><br></div><h3><strong>Your Priorities</strong></h3><ul><li>Contribute in a team environment to deliver innovative software solutions</li><li>Participate in code reviews and team scrum meetings</li><li>Collaborate with team members to build robust micro-services</li><li>Prioritize secure, scalable code with a bias towards constant improvement</li><li>Demonstrate ownership and delight in delivering new features</li></ul><div><br></div><h3><strong>Required Experience</strong></h3><ul><li>4+ years of full time programming experience in a group/team environment</li><li>Significant experience with server-side web technologies (Examples: <strong>Golang</strong>, Unix/Linux, PHP, MySQL, MongoDB)</li><li>Experience protecting against security risks often described by OWASP</li><li>Embracing the Agile and feature-driven development processes</li><li>Highly independent with an ability to prioritize multiple projects, tasks, and bug fixes</li></ul><div><br><strong>Desired Experience</strong></div><ul><li>Bachelor of Science in Computer Science, Computer Engineering, or equivalent</li><li>Experience with Golang, Microservice architecture, NGINX, Redis, and PHP</li><li>Familiar with frontend platforms, standards, and cross-browser compatibility</li><li>Working understanding of OAuth2</li><li>Knowledge of AWS or similar hosting providers</li><li>Knowledge of Continuous Integration and Continuous Delivery Tools</li><li>Networking and Network Security proficiency</li><li>Knowledge of data security best practices related to PCI/DSS/CISP/HIPPA</li></ul><div><br><strong>You are…</strong></div><ul><li><strong>Passionate: </strong>You demonstrate our core values of Humility, Innovation, and Excellence</li><li><strong>Trustworthy: </strong>You understand the importance of confidentiality with sensitive information</li><li><strong>Dependable: </strong>You care deeply about commitments and honoring agreements</li><li><strong>Efficient:</strong> You naturally have the ability to prioritize multiple projects and tasks</li><li><strong>A Communicator:&nbsp; </strong>You have an aptitude for clear and concise communication</li><li><strong>A Driver:</strong> You are smart, persistent, and not easily blocked</li><li><strong>A Learner:</strong> You are committed to growing and staying current with new technologies</li></ul><div><br><strong>Compensation</strong></div><div>The total compensation for this role (base salary + bonuses) will be between $120,000 - $150,000/yr.&nbsp;</div><div><br><strong>Location</strong></div><div>Subsplash currently has operations in 22 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div>AL, AR, AZ, CO, FL, GA, ID, IA, KS, MO, MI, NC, NM, OK, OH, OR, SC, TN, TX, UT, VA, WA.</div><div>Unfortunately, if you do not reside in one of these states, we are unable to consider your application.</div><div><br><strong>Benefits</strong></div><div>Generous Paid Time Off (Accrual rate of 15 days for the first year and then 20 vacation days per year beginning on your 1 year anniversary), Medical Coverage, Dental Coverage, Vision Coverage, short and long term disability and life insurance all free of charge, Competitive Compensation, 401k Matching, Professional Development, Top of the Line Equipment, Referral Program, Parental Leave, Family-Friendly Culture, and the chance to work side-by-side with thought leaders in emerging tech</div><div><br><em>This position is classified as Full-time/Non-Exempt and therefore is eligible for overtime pay. Primary position hours are 7:30 am to 4:30 pm Mon-Fri.</em></div><div><br><strong>Note: Employment with Subsplash is contingent upon satisfactory proof of employee’s right to work in the U.S., as required by law and upon completion of a basic background check and; Employment with Subsplash is considered “at will,” meaning that either the company or the employee may terminate the employment relationship at any time without cause or notice. Subsplash is an Equal Opportunity Employer. We value all human life as all people are created with equal dignity, value, and worth. We do not discriminate on the ground of race, color, religion, sex, age, disability or national origin, or genetic information in the hiring, retention, or promotion of employees; nor in determining their rank, or the compensation or fringe benefits paid them.</strong></div>

Software Development Engineer II (Back-end)

<div><strong>The salary range for this role is $97,000 - $139,000 &nbsp;<br></strong><br></div><div><strong>Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education. This role includes opportunity to receive an annual bonus target of 15% of annual eligible earnings. Actual bonus amounts are determined by length of time in role, individual performance, and organizational performance.</strong></div><div><br><strong>States we employ in: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, OK, SC, SD, TN, TX, VA, WI, WV. In order for your candidacy to be considered, you must have established residency in one of these states or being willing to relocate. If you live within 50 miles of either the Melbourne, FL or Colorado Springs, CO office, you would be expected to work onsite 3 days per week.</strong></div><div><br><strong>The Mission</strong></div><div>At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of <a href="https://www.medishare.com/">Medi-Share®</a>, a healthcare sharing ministry for Christians, we cultivate that belief.</div><div><br><strong>The Team</strong></div><div>Everyone at Christian Care Ministry is in agreement with our <a href="https://mychristiancare.org/our-ministry/who-we-are/Statement-of-Faith/">Statement of Faith, </a>which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.</div><div><br><strong>The Job</strong></div><div>The Senior Network Engineer provides day-to-day hands-on support to the network infrastructure, servers, virtualized environment, applications, and mobile devices. Responsibilities include the support of LAN/WAN operations between multiple sites and local site break/fix, software/hardware upgrades, patch management and application installs, and user support/training. This role interfaces directly with internal customers and various departments, troubleshooting user issues to resolution. This role requires extensive, sometimes 24-7 customer interaction, and timely responsiveness to issues and questions. This role may direct the responsibilities and help prioritize the duties of the Tier I level Help Desk support team. Strong Cisco skills are required.</div><div><br><strong>Essential Job Duties &amp; Responsibilities</strong></div><ul><li>Establishes networking environment by designing network configuration, directing system installation, and defining, documenting, and enforcing system standards</li><li>Maintains a Cisco-centric network environment</li><li>Configures and installs various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)</li><li>Monitors, troubleshoots, and escalates issues – particularly WAN/LAN connections -&nbsp; to the appropriate vendor</li><li>Maximizes network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization</li><li>Secures network system by establishing and enforcing policies, defining and monitoring access</li><li>Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.</li><li>Maintains organization’s current VMWare environment</li><li>Maintains and monitors Dell Storage arrays</li><li>Maintains, monitors, and tests VMware Recover Point disaster recovery</li><li>Executes annual testing of Disaster Recovery</li><li>Serves as lead technical advisor on disaster recovery planning and testing</li><li>Reports on network operational status</li><li>Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs</li></ul><div><br><strong>Essential Skills &amp; Abilities</strong></div><ul><li>Knowledge of troubleshooting network procedures and best practices</li><li>Experience with network challenges associated with systems integration, including COTS integration, capacity analysis, and system architecture design</li><li>Has demonstrated experience in the use of network analysis tools</li><li>Experience with data center networking and networking technologies</li><li>Experience managing internal or client-facing projects to completion and troubleshooting clients’ technical issues</li><li>Detail-oriented, task-driven, with excellent communication skills</li><li>Excellent network analysis fundamentals and robust troubleshooting skills</li><li>Strong verbal and written communication skills</li><li>Ability to engage users in a professional manner and present technical concepts plainly to semi-technical customers</li><li>Desires to learn new technologies and apply them to customer use cases</li><li>Must be willing and able to work during and after-hours maintenance windows, which could include weekend and weekday after-hours work</li><li>Must be willing to work with other engineers and collaborate effectively with them</li><li>Must have experience with Cisco Firepower Threat Defense (FTD) and strong Command-Line Interface (CLI) skills</li><li>Willingness to work with alternative vendors outside of Cisco products</li></ul><div><br><strong>Core Competencies/Demonstrable Behaviors</strong></div><ul><li>Manages ambiguity - Operating effectively, even when things are not certain or the way forward is not clear</li><li>Collaborates - Building partnerships and working collaboratively with others to meet shared objectives</li><li>Decision quality - Making good and timely decisions that keep the organization moving forward</li><li>Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals</li><li>Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement</li></ul><div><br><strong>Education and/or Experience</strong></div><ul><li>Bachelor’s degree in an Information Technology-related field with 1-3 years’ experience OR 5-7 years’ experience in an IT environment for non-degreed applicants <em>required</em></li><li>Active CCNA, CCNP, or CCIE<em> strongly preferred</em></li><li>VMware Certified Professional <em>preferred</em></li></ul><div><br><strong>Supervisory Responsibilities</strong></div><ul><li>This job has no supervisory responsibilities, however this role may direct the responsibilities and help prioritize the duties of the Tier I level Help Desk support team</li></ul><div><br><strong>Travel</strong></div><ul><li>Travel to CCM sites may be required on occasion</li></ul><div><br><strong>Incentives &amp; Benefits</strong></div><div>We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.</div><div>For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:</div><ul><li>Medical</li><li>Health Savings Account</li><li>Employer Paid Life Insurance and Long-term Disability Insurance</li><li>Dental</li><li>Vision</li><li>Short-term Disability</li><li>Accident, Critical Illness, Hospital Indemnity</li><li>401(k) – up to 4% match</li><li>Paid-time off – accrued bi-weekly</li><li>Wellness plan</li><li>Employee Assistance Program</li><li>Anniversary Awards Program</li><li>Birthday Awards</li></ul>

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